Network Systems Engineer

Vitas Healthcare Corporation; Florida; On-site; USD 52,000 - 72,000; Full time

Job summary

Vitas Healthcare Corporation is seeking an IT/Desktop Support professional to manage incidents, changes, and requests across the enterprise IT environment. You will orient new hires, communicate with IT leadership, and ensure alignment with local business goals.

Travel to related locations is required to provide in-person support and maintain backups and conferencing systems. The role emphasizes ITIL-based service delivery, strong communication, and hands-on support for desktops, laptops, and

Qualifications

• Two to four years of experience in an enterprise IT environment.

Responsibilities

• Manage and document incidents, requests, changes promptly.
• Orient new hires with relevant IT processes.
• Communicate effectively to user community, IT team and leadership.
• Interface with local business leadership and IT Leadership for alignment.
• Travel to related locations to provide in-person support as needed.
• Maintain daily backups of local File Server.
• Maintain audio/video conferencing capabilities and technology.
• Develop and maintain standard site management and disaster contingency plans and verify documents are current.
• Maintain desktop/laptop hardware and software per VITAS standards.
• Coordinate downtime and service-impacting activities.
• Assist in coordinating office moves and additions.
• Participate in disaster recovery and security audits on file servers and PCs.
• Maintain and produce inventory reporting of IT assets in ITSM tool.
• Provide backup support to other regions as needed, via phone or on site.

Skills

ITIL knowledge

Verbal & written communication

Analytical skills

Time management

Troubleshooting

Interpersonal skills

Teamwork

Multitasking

Outlook proficiency

Education

Associate degree in computer science or related field

ITIL Foundation certification desirable

Tools

ITSM tool usage

Outlook

Word

Excel

Job description

• Ensure all incidents, requests, changes etc. are fully managed and documented in a timely manner
• Orient new hires with relevant IT processes
• Effectively communicate to user community, IT team and relevant leadership
• Regularly interface with local business leadership and IT Leadership to ensure proper alignment
• Travel to related locations as needed to provide in-person support
• Maintain adequate daily backups of local File Server
• Maintain audio and video conferencing capabilities and technology
• Develop and maintain standard site management and disaster contingency plans and verify that these documents are correct and up to date
• Maintain desktop/laptops hardware and software according to VITAS standards
• Coordinate all downtime and service impacting activities
• Manage the process when requesting and/or fulfilling equipment orders
• Assists in the coordination of office moves and office additions
• Participate in disaster recovery and security audits on file servers, desktop/laptop and related systems.
• Maintain and produce inventory reporting of IT assets in ITSM tool
• Provide backup support to other regions as needed, via telephone or on site.

• Ensure all incidents, requests, changes etc. are fully managed and documented in a timely manner
• Orient new hires with relevant IT processes
• Effectively communicate to user community, IT team and relevant leadership
• Regularly interface with local business leadership and IT Leadership to ensure proper alignment
• Travel to related locations as needed to provide in-person support
• Maintain adequate daily backups of local File Server
• Maintain audio and video conferencing capabilities and technology
• Develop and maintain standard site management and disaster contingency plans and verify that these documents are correct and up to date
• Maintain desktop/laptops hardware and software according to VITAS standards
• Coordinate all downtime and service impacting activities
• Manage the process when requesting and/or fulfilling equipment orders
• Assists in the coordination of office moves and office additions
• Participate in disaster recovery and security audits on file servers, desktop/laptop and related systems.
• Maintain and produce inventory reporting of IT assets in ITSM tool
• Provide backup support to other regions as needed, via telephone or on site.

QUALIFICATIONS

Two to four years of experience in an enterprise IT environment

• Knowledge of the service delivery and service support areas of the Information Technology Infrastructure Library (ITIL) with specific experience in Incident & Problem Management
• Ability to express complex technical concepts effectively, both verbally and in writing
• Excellent analytical and organizational skills
• Ability to work independently with limited supervision or collaboratively
• Excellent communication, efficient troubleshooting, and high level of motivation and time management skills
• Ability to work well with people from different disciplines with varying degrees of technical experience
• Ability to work on various assignments simultaneously
• Strong interpersonal skills within all levels of the organization
• Ability to navigate within automated systems and proficiency in Outlook, Word and Excel

EDUCATION

Associate degree in computer science, engineering, or related field from an accredited college or university or the international equivalent preferred

• Certified in ITIL foundations is desirable.

SPECIAL INSTRUCTIONS TO CANDIDATES

EOE/AA M/F/D/V