Enterprise IT Systems Engineer - Incident & DR

Vitas Healthcare Corporation; Florida; On-site; USD 52,000 - 72,000; Full time

Job summary

Vitas Healthcare Corporation is seeking an IT/Desktop Support professional to manage incidents, changes, and requests across the enterprise IT environment. You will orient new hires, communicate with IT leadership, and ensure alignment with local business goals.

Travel to related locations is required to provide in-person support and maintain backups and conferencing systems. The role emphasizes ITIL-based service delivery, strong communication, and hands-on support for desktops, laptops, and

Qualifications

• Two to four years of experience in an enterprise IT environment.

Responsibilities

• Manage and document incidents, requests, changes promptly.
• Orient new hires with relevant IT processes.
• Communicate effectively to user community, IT team and leadership.
• Interface with local business leadership and IT Leadership for alignment.
• Travel to related locations to provide in-person support as needed.
• Maintain daily backups of local File Server.
• Maintain audio/video conferencing capabilities and technology.
• Develop and maintain standard site management and disaster contingency plans and verify documents are current.
• Maintain desktop/laptop hardware and software per VITAS standards.
• Coordinate downtime and service-impacting activities.
• Assist in coordinating office moves and additions.
• Participate in disaster recovery and security audits on file servers and PCs.
• Maintain and produce inventory reporting of IT assets in ITSM tool.
• Provide backup support to other regions as needed, via phone or on site.

Skills

ITIL knowledge

Verbal & written communication

Analytical skills

Time management

Troubleshooting

Interpersonal skills

Teamwork

Multitasking

Outlook proficiency

Education

Associate degree in computer science or related field

ITIL Foundation certification desirable

Tools

ITSM tool usage

Outlook

Word

Excel

Job description

Vitas Healthcare Corporation is seeking an IT/Desktop Support professional to manage incidents, changes, and requests across the enterprise IT environment. You will orient new hires, communicate with IT leadership, and ensure alignment with local business goals.

Travel to related locations is required to provide in-person support and maintain backups and conferencing systems. The role emphasizes ITIL-based service delivery, strong communication, and hands-on support for desktops, laptops, and