Network Systems Engineer

Vitas Healthcare Corporation; Pittsburgh (Allegheny County); Vor Ort; USD 52.000 - 72.000; Vollzeit

Zusammenfassung

Vitas Healthcare Corporation in Pittsburgh, PA, seeks an experienced IT support professional to join our IT team. You will manage incidents, assist onboarding, and maintain desktops, servers, and AV systems, ensuring uptime and security.

You will coordinate with business leadership, document processes per ITIL, perform backups, disaster recovery tests, and provide on-site and remote support across locations.

Qualifikationen

• Two to four years of experience in an enterprise IT environment.
• Familiarity with ITIL service delivery and support, incident & problem management.
• Ability to explain complex technical concepts clearly, verbally and in writing.
• Strong analytical and organizational skills.

Aufgaben

• Ensure all incidents, requests, changes etc. are fully managed and documented in a timely manner
• Orient new hires with relevant IT processes
• Effectively communicate to user community, IT team and relevant leadership
• Regularly interface with local business leadership and IT Leadership to ensure proper alignment
• Travel to related locations as needed to provide in-person support
• Maintain adequate daily backups of local File Server
• Maintain audio and video conferencing capabilities and technology
• Develop and maintain standard site management and disaster contingency plans and verify that these documents are correct and up to date
• Maintain desktop/laptops hardware and software according to VITAS standards
• Coordinate all downtime and service impacting activities
• Manage the process when requesting and/or fulfilling equipment orders
• Assists in the coordination of office moves and office additions
• Participate in disaster recovery and security audits on file servers, desktop/laptop and related systems.
• Maintain and produce inventory reporting of IT assets in ITSM tool
• Provide backup support to other regions as needed, via telephone or on site.

Kenntnisse

ITIL knowledge

Incident management

Communication

Analytical skills

Organizational skills

Troubleshooting

Time management

Collaborative / independent

Interpersonal skills

Ability to document

Ausbildung

Associate degree in computer science, engineering, or related field

ITIL foundations certification (desirable)

Tools

Outlook

Word

Excel

Jobbeschreibung

Responsibilities

• Ensure all incidents, requests, changes etc. are fully managed and documented in a timely manner


• Orient new hires with relevant IT processes


• Effectively communicate to user community, IT team and relevant leadership


• Regularly interface with local business leadership and IT Leadership to ensure proper alignment


• Travel to related locations as needed to provide in-person support


• Maintain adequate daily backups of local File Server


• Maintain audio and video conferencing capabilities and technology


• Develop and maintain standard site management and disaster contingency plans and verify that these documents are correct and up to date


• Maintain desktop/laptops hardware and software according to VITAS standards


• Coordinate all downtime and service impacting activities


• Manage the process when requesting and/or fulfilling equipment orders


• Assists in the coordination of office moves and office additions


• Participate in disaster recovery and security audits on file servers, desktop/laptop and related systems.


• Maintain and produce inventory reporting of IT assets in ITSM tool


• Provide backup support to other regions as needed, via telephone or on site.

QUALIFICATIONS

Two to four years of experience in an enterprise IT environment

• Knowledge of the service delivery and service support areas of the Information Technology Infrastructure Library (ITIL) with specific experience in Incident & Problem Management


• Ability to express complex technical concepts effectively, both verbally and in writing


• Excellent analytical and organizational skills


• Ability to work independently with limited supervision or collaboratively


• Excellent communication, efficient troubleshooting, and high level of motivation and time management skills


• Ability to work well with people from different disciplines with varying degrees of technical experience


• Ability to work on various assignments simultaneously


• Strong interpersonal skills within all levels of the organization


• Ability to navigate within automated systems and proficiency in Outlook, Word and Excel

EDUCATION

Associate degree in computer science, engineering, or related field from an accredited college or university or the international equivalent preferred

• Certified in ITIL foundations is desirable.

SPECIAL INSTRUCTIONS TO CANDIDATES - EOE/AA M/F/D/V