Network Implementation Liaison (Hybrid)

University of Michigan; Ann Arbor (MI); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical and dental insurance

Retirement matching

Paid vacation and holidays

Educational assistance

Job summary

Merit Network is seeking a Network Services Technical Implementation Liaison to coordinate end-to-end delivery of Internet and WAN-related services. You will bridge technical and non-technical stakeholders to ensure timely, well-communicated project outcomes and a smooth handoff to operations.

The role requires coordinating across teams, managing schedules, and ensuring proper documentation. It is a full-time, hybrid position with on-site requirements during probation in Ann Arbor, MI.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 2+ years coordinating network implementations.
• Ability to translate requirements into implementation plans and schedules.

Responsibilities

• Translate client business requirements into technical specifications for network teams and explain solutions to clients.
• Coordinate installation, configuration, and testing of networking solutions with proper documentation and approvals.
• Manage carrier turn-ups, delivery milestones, test plans/results, and outage/escalation communications.
• Review equipment location specs for proper carrier activities and internal reporting.
• Lead delivery of network implementations and upgrades across Internet and WAN services.
• Own implementation outcomes including scheduling, milestones, risk management, and stakeholder communications.
• Act as the first line of support during implementation to assist network teams and customers.
• Support testing and acceptance processes.
• Track and manage quoting and installation charges for third-party circuits.
• Assist in report development and financial/operational projections.

Skills

Technical project coordination

Stakeholder communications

Documentation skills

Vendor management

Network concepts knowledge

Education

Bachelor's degree or equivalent

Tools

Ticketing systems

Collaboration tools

Job description

Merit Network is seeking a Network Services Technical Implementation Liaison to coordinate end-to-end delivery of Internet and WAN-related services. You will bridge technical and non-technical stakeholders to ensure timely, well-communicated project outcomes and a smooth handoff to operations.

The role requires coordinating across teams, managing schedules, and ensuring proper documentation. It is a full-time, hybrid position with on-site requirements during probation in Ann Arbor, MI.