Network Engineer - Level 2 MSP Support & On-Call

Corebts; New York (NY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

401(k) Plan

Training & Development

Job summary

NRI North America is hiring a Network Engineer to respond to level-two issues and handle escalations from the NOC or service desk. You will work with senior MSP staff to deliver proactive support for our managed client portfolio.

Responsibilities include troubleshooting, monitoring-based resolution, minor upgrades, knowledge-base maintenance, and client communications. On-call rotation and after-hours work may be required.

Qualifications

• 1–3 years in Cisco or other network environments.
• Familiarity with Cisco routers, switches, and firewalls.
• Strong problem-solving skills and ownership.
• Experience navigating ticketing systems (ServiceNow).
• Experience using monitoring tools (LogicMonitor).

Responsibilities

• Respond to level two issues and escalations from NOC or service desk.
• React and resolve cases submitted or alerted by monitoring tools.
• Troubleshoot basic issues and provide resolution options.
• Perform minor software upgrades on network infrastructure.
• Conduct proactive performance assessments and identify optimization opportunities.
• Aid team members in case resolution within the skillset.
• Assist with information gathering and reporting to clients or CS managers.
• Collaborate with senior engineers to elevate issues as needed.
• Develop, maintain, and update knowledge base articles.
• Interact with clients via virtual meetings, phone, email, or messaging.
• Collaborate across Managed Services practice.
• Participate in on-call rotation; after-hours/weekend work may be required.

Skills

Cisco networking

Troubleshooting

MSP experience

Communication skills

ServiceNow navigation

Monitoring tools usage

Education

Advanced degree or IT certifications

CCNA or equivalent

Azure Fundamentals

Tools

ServiceNow

LogicMonitor

Job description

NRI North America is hiring a Network Engineer to respond to level-two issues and handle escalations from the NOC or service desk. You will work with senior MSP staff to deliver proactive support for our managed client portfolio.

Responsibilities include troubleshooting, monitoring-based resolution, minor upgrades, knowledge-base maintenance, and client communications. On-call rotation and after-hours work may be required.