Network Engineer

NRI North America; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

401(k) Plan

Short-Term Disability

Long-Term Disability

Vacation & PTO

Holidays Paid

Job summary

NRI North America is seeking a Network Engineer to join our Managed Services practice in the New York area. You will respond to level two issues and escalations from the Network Operations Center, helping to resolve cases and improve client networks.

You will work with senior engineers, update knowledge bases, and interact with clients through virtual meetings, phone, or email. A discretionary bonus is possible based on performance and location.

Qualifications

• 1-3 years in Cisco or other network-related environments.
• Experience navigating ticketing systems such as ServiceNow.
• Familiarity with Cisco routers, switches, and firewalls.
• Strong problem-solving, ownership, and accountability.
• Experience working for an MSP is a plus.
• Entry-level IT certifications (e.g., CCNA, Azure Fundamentals) are a plus.

Responsibilities

• Respond to level two issues and escalations from the NOC or service desk.
• Troubleshoot basic issues and provide solution options and recommendations.
• Perform minor software upgrades on network infrastructure.
• Conduct proactive performance assessments of clients' network environments.
• Assist with information gathering and reporting to clients or Client Success Managers.
• Collaborate with senior engineers to elevate issues as needed.
• Develop, maintain, and update technical knowledge base articles.
• Interact with clients via virtual meetings, phone, email, or messaging.
• Participate in on-call rotation; after-hours/weekend work may be required.

Skills

Cisco networking

MSP experience

ServiceNow

LogicMonitor

On-call support

Team collaboration

Entry-level IT certs (CCNA)

Education

Advanced IT certification / degree

Tools

ServiceNow

LogicMonitor

Job description

The Network Engineer is responsible for responding to level two issues that arise and escalations from the Network Operations Center or service desk. This person will proactively work with senior members of the Managed Services practice to provide exceptional support for our managed client portfolio.

Responsibilities

• React and resolve cases submitted or automatically alerted by monitoring tools.
• Troubleshoot basic issues and provide solution options and recommendations.
• Perform minor software upgrades on network infrastructure.
• Conduct proactive performance assessments of clients' network environments, identifying opportunities for optimization and improvement.
• Aid other team members in the resolution of cases within the scope of the skillset.
• Assist with information gathering and reporting to either clients or Client Success Managers.
• Collaborate with senior engineers to elevate issues as needed.
• Develop, maintain, and update technical knowledge base articles.
• Interact with clients on an as needed basis through virtual meetings, phone calls, email, or messaging.
• Collaboration with peers across Managed Services practice.
• Participate in on-call rotation.
• After-hours / weekend work may be required.

Required Knowledge, Skills, and Abilities

• 1 -3years in Cisco or other network related environments.
• Accountability to drive resolution to completion.
• Familiarity with Cisco networking equipment and technologies, including routers, switches, and firewalls.
• Strong problem-solving skills, attention to detail and sense of ownership.
• Experience working for an MSP.
• Advanced degree or relevant certifications in Information Technology, or related field are a plus.
• Have or working toward entry level certifications, e.g. CCNA, Azure Fundamentals, etc.
• Experience navigating ticketing systems, e.g. Service Now.
• Experience using monitoring tools, e.g. Logic Monitor.

$70,000 - $90,000 a year

In addition to base salary, this role is eligible for discretionary bonus plan based on company and individual performance. Compensation decisions are dependent on the facts and circumstances of each candidate, including experience and location.

Benefits

You'll love working at NRI not just for the usual benefits, but for our environment and culture!

You'll work with a great group of people in a highly collaborative team and results oriented atmosphere.

You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.

You’ll work with large, sophisticated, and progressive clients throughout North America.

We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.

Notices

The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

NRI North America is proud to be an Equal Opportunity/Affirmative Action employer.

NRI North America will accept applications on an ongoing basis.

NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.

If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to [e-mail].