Network Engineer - Managed Services & Optimization

NRI North America; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

401(k) Plan

Short-Term Disability

Long-Term Disability

Vacation & PTO

Holidays Paid

Job summary

NRI North America is seeking a Network Engineer to join our Managed Services practice in the New York area. You will respond to level two issues and escalations from the Network Operations Center, helping to resolve cases and improve client networks.

You will work with senior engineers, update knowledge bases, and interact with clients through virtual meetings, phone, or email. A discretionary bonus is possible based on performance and location.

Qualifications

• 1-3 years in Cisco or other network-related environments.
• Experience navigating ticketing systems such as ServiceNow.
• Familiarity with Cisco routers, switches, and firewalls.
• Strong problem-solving, ownership, and accountability.
• Experience working for an MSP is a plus.
• Entry-level IT certifications (e.g., CCNA, Azure Fundamentals) are a plus.

Responsibilities

• Respond to level two issues and escalations from the NOC or service desk.
• Troubleshoot basic issues and provide solution options and recommendations.
• Perform minor software upgrades on network infrastructure.
• Conduct proactive performance assessments of clients' network environments.
• Assist with information gathering and reporting to clients or Client Success Managers.
• Collaborate with senior engineers to elevate issues as needed.
• Develop, maintain, and update technical knowledge base articles.
• Interact with clients via virtual meetings, phone, email, or messaging.
• Participate in on-call rotation; after-hours/weekend work may be required.

Skills

Cisco networking

MSP experience

ServiceNow

LogicMonitor

On-call support

Team collaboration

Entry-level IT certs (CCNA)

Education

Advanced IT certification / degree

Tools

ServiceNow

LogicMonitor

Job description

NRI North America is seeking a Network Engineer to join our Managed Services practice in the New York area. You will respond to level two issues and escalations from the Network Operations Center, helping to resolve cases and improve client networks.

You will work with senior engineers, update knowledge bases, and interact with clients through virtual meetings, phone, or email. A discretionary bonus is possible based on performance and location.