Network Engineer - Data Center & SD-WAN

Black Box

Plano (TX)

On-site

USD 90,000 - 120,000

Full time

2 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Black Box in Plano, TX seeks an experienced network engineer to deliver, monitor, maintain, and configure network equipment and services supporting client networks. You will perform field installation, configuration, and preventive maintenance while addressing outages and coordinating with vendors for smooth operation.

The role requires strong L2/L3 networking skills, expertise with SD-WAN, data center operations, and experience with Cisco/Aci ecosystems.

Qualifications

Bachelor's degree in Engineering, Information Technology or related field, or relevant experience.
5+ years of technical support engineering experience in a call center/Tech Services or MSP environment.
CCNP/CCNA/CCIE or MCSE or related certifications are preferred.
Strong Layer 2 & 3 networking knowledge incl. DNS, GSLB concepts and WAN/LAN.
Experience with data center floor operations and SD-WAN technologies.

Responsibilities

Identify, diagnose, and resolve escalated technical problems in a timely manner.
Support data center floor operations and network infrastructure.
Monitor network performance using tools like SolarWinds and related utilities.
Respond to outages and coordinate with vendors for resolution.
Perform maintenance, upgrades and configuration of switches, routers, and load balancers.
Provide customer support, test network connections, and install equipment.
Escalate complex issues and manage incidents through to resolution.
Document issues, actions taken, and outcomes for future troubleshooting.