L2 Network Engineer – MSP, Cisco/Juniper & SD-WAN

Rezolve Ai; Plano (TX); Presencial; USD 85.000 - 120.000; Jornada completa

Descripción de la vacante

Rezolve Ai in Plano, TX seeks an experienced L2 Network Engineer to support a fast-paced MSP environment. You will troubleshoot enterprise network incidents, escalate as needed, and ensure SLA compliance across client environments.

You will work with Cisco routers/switches, Juniper Junos, and VMware VeloCloud SD-WAN, handling edge provisioning, monitoring, and standard changes while following ITIL v4 processes and coordinating with vendor teams.

Formación

• 3–7 years of experience in Network Operations / Network Engineering.
• Strong hands-on Cisco Routing & Switching experience.
• Working knowledge of Juniper technologies.
• Basic VMware VeloCloud SD-WAN exposure.
• Strong understanding of TCP/IP, DNS, DHCP, OSPF, BGP, and VPN.

Responsabilidades

• Provide Level 2 network support for enterprise and mid-market clients.
• Troubleshoot and resolve network incidents from P1 to P4.
• Perform advanced troubleshooting of routing, switching, VPN, and WAN connectivity.
• Support 24x7 network operations and incident management.
• Coordinate with Cisco TAC, Juniper JTAC, and VeloCloud support teams.
• Manage incidents through resolution using ServiceNow or similar ITSM tools.
• Maintain network diagrams, SOPs, and operational runbooks.

Conocimientos

Cisco Routing & Switching

Juniper technologies

VMware VeloCloud SD-WAN

TCP/IP/DNS/DHCP

OSPF/BGP

VPN

ITIL processes

SLA-driven environments

Communication skills

Incident troubleshooting

Herramientas

ServiceNow

Descripción del empleo

Rezolve Ai in Plano, TX seeks an experienced L2 Network Engineer to support a fast-paced MSP environment. You will troubleshoot enterprise network incidents, escalate as needed, and ensure SLA compliance across client environments.

You will work with Cisco routers/switches, Juniper Junos, and VMware VeloCloud SD-WAN, handling edge provisioning, monitoring, and standard changes while following ITIL v4 processes and coordinating with vendor teams.