Network Technician: Cabling, IP Phones & Onsite Tech (24/7)

Black Box; Plano (TX); Presencial; USD 30.000 - 47.000; Jornada completa

Descripción de la vacante

Black Box Network Services is seeking a Technician - Network in Plano, TX to install, troubleshoot and maintain network devices, phones, and related equipment. You will perform rack and stack, run cables, and support 24/7 operations for client networks.

The role requires hands-on experience with Cisco and Avaya IP phones, networking hardware, and testing tools. You’ll work closely with facilities and MAC teams to ensure reliable connectivity and uptime.

Formación

• Must be proficient with Sniffers, BERT testers, cable testers and fiber testers.
• Requires experience working in communications closets.
• Must be able to perform rack and stack activities.
• Must understand cable patching processes and procedures.
• Must have basic knowledge of data communications networking.
• Must be able to assist in troubleshooting issues.
• Must understand network terminology.
• Must be familiar with IP phones and able to program Cisco phones.
• Must be able to install Avaya phones and troubleshoot them.
• Must have strong interpersonal communication skills.

Responsabilidades

• The patching cabling between network equipment and customer's network.
• The installation of power cables from equipment to power supply in rack/cabinet/closet.
• The installation, troubleshooting and de-installing network equipment.
• Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.).
• Install, troubleshoot, and de-install Network General remote Sniffers.
• Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels.
• Act as interface between customer's associates and management.
• Provide hardware break-fix services for network infrastructure.
• Perform onsite call-through, data, voice, website and security testing.
• Perform back-up testing to ensure all systems are connected to the customer's network as directed.
• Support carrier testing of circuits.
• Assist with facilities efforts.
• Power and uninterruptable power supply (UPS) restoral.
• Water problems,
• Emergency cooling restoration,
• Fire suppression exercises, restoration, and post fire events
• Support inventory management activities.
• Receiving inventory
• Tagging of assets
• Tracking spares (crash kits)
• Ordering inventory
• Updating inventory records
• Prepare and return damaged equipment
• Act as an interface, as needed, between associates at the applicable location and centralized project / operations / MAC management

Conocimientos

Interpersonal comms

Network terminology

Rack and stack

Phone installation

Troubleshooting

Educación

High school diploma or equivalent

Herramientas

Sniffers

BERT testers

Cable testers

Fiber testers

Cisco phones

Avaya phones

Descripción del empleo

Black Box Network Services is seeking a Technician - Network in Plano, TX to install, troubleshoot and maintain network devices, phones, and related equipment. You will perform rack and stack, run cables, and support 24/7 operations for client networks.

The role requires hands-on experience with Cisco and Avaya IP phones, networking hardware, and testing tools. You’ll work closely with facilities and MAC teams to ensure reliable connectivity and uptime.