Infrastructure Engineer #1060857

FastTek Global; Dearborn (MI); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Medical and Dental coverage

Vision

PTO Program

Long Term Disability

Life Insurance

401(k) with 3% match

Job summary

FastTek Global in Dearborn, Michigan is seeking an Infrastructure Engineer to join the CNA Network Operations Team. You will operate, maintain, and troubleshoot our global network infrastructure across data centers, offices, and cloud environments.

The role requires 5+ years in change/incident management within a NOC, strong Cisco routing/switching knowledge, and experience with API-driven tools and automation. A college degree and industry certifications are preferred.

Qualifications

• 5+ years of change and incident management in a NOC environment.
• Deep understanding of infrastructure architecture (network, storage, hosting) and Cisco routing/switching.
• Proven track record in global IT delivery, project management, and team leadership.
• Excellent analytical problem solving, multitasking, and communication skills.

Responsibilities

• Provide Level 3 incident, change, and configuration management to restore services and maintain network performance.
• Offer on-call and escalation level support for manufacturing networks, data centers, and global sites.
• Collaborate with engineering, planning, client, manufacturing IT, and site IT teams on upgrades and integrations.
• Document activities in the ticketing system; track NOC metrics and create knowledge articles.

Skills

Network Operations

Technical Implementations

Automation & Diagnostics

Service Management

Education

Bachelor's degree in IT or related field

CCNA

CCNP

CompTIA Security+

ITIL

Tools

Cisco Routers

Cisco Switches

ROMMON

DNA Center

Wireless Controllers

APs

Job description

Location: Dearborn, Michigan

Infrastructure Engineer #1060857 (CNA Network Operations Team)

Team Function: The Network Operations (NetOps) team operates, maintains, and troubleshoots our global network infrastructure, connecting data centers, network hubs, manufacturing plants, offices, hosting services, and cloud environments.

Skills Required

• Cisco Networks

Skills Preferred

• Network Operations & Support
  • Provide Level 3 incident, change, and configuration management to restore services and maintain network performance.
  • Offer on‑call and escalation‑level support for manufacturing networks, data centers, communication hubs, and global sites.
  • Partner with engineering, planning, client, manufacturing IT, and site IT teams on upgrades and integrations.
• Technical Implementations
  • Install, configure, upgrade, and troubleshoot Cisco hardware/software (including routers, switches, ROMMON, DNA Center, and Wireless Controllers/APs).
  • Manage routing protocols (BGP, OSPF, ISIS, OMP, LISP) and Layer 2/3 configurations (VLANs, Ether‑Channel, trunking).
  • Support advanced network technologies, including Software‑Defined Networking (ACI, SD‑Access, SD‑WAN) and others.
• Automation & Diagnostics
  • Automate manual tasks using scripting.
  • Assist engineers with API development and tools integration to maintain infrastructure.
  • Perform deep‑dive diagnostics using packet captures and system logs.
• Service Management
  • Document all activities in the ticketing system, manage vendor partners, and communicate progress directly with customers.
  • Track and maintain Network Operations Center (NOC) metrics and KPIs.
  • Lead and support creation of support documentation and knowledge articles.
  • Support and upskill Level 1 and Level 2 team members.

Experience Required

• 5+ years of experience in change and incident management, specifically within a NOC environment.
• Deep functional understanding of infrastructure architecture (network, storage, hosting) and Cisco‑related routing, switching, and voice/data systems.
• Proven track record in global IT delivery, project management, and team building/staff management.
• Excellent analytical problem‑solving skills, strong multitasking abilities, and exceptional written and oral communication skills (comfortable presenting to all levels of management).

Experience Preferred

• Experience developing and managing APIs.
• Bachelor's degree in IT or related field.
• Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP).
• CompTIA Security+ (or equivalent).
• ITIL (or equivalent).

Education Required

• Bachelor's Degree.

Benefits

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar‑for‑dollar match