NEMT Transportation Scheduler & Backup Driver

Proudworks; Florence (KY); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

401K

Basic Term Life

Short and Long-Term Disability

FMLA

Paid Time Off

Job summary

Proudworks in Kentucky seeks a Transportation Scheduler to coordinate non-emergency medical transport (NEMT) and regional broker routes. You will schedule trips, communicate with drivers, brokers, and clients, and ensure accurate billing and documentation.

The role requires strong organization, attention to detail, and proficiency with Word, Excel, and data entry systems. Previous experience in transportation and customer service is preferred. This is a full-time on-site position in Florence, KY.

Qualifications

• High School Diploma or equivalent required.
• 2 years of experience in transportation or related field.
• At least 1 year in data entry and customer service.
• At least 1 year of driving experience.
• Drug screening and background check required.

Responsibilities

• Drive vans or other vehicles as backup for client transportation.
• Review, accept, schedule and arrange all non-emergency medical runs.
• Verify trip details: date, time, location, duration, chair type.
• Communicate with brokers, passengers, and providers professionally.
• Manage cancellations, no-shows, and driver changes.
• Ensure billing accuracy and timely submission for trips.
• Adhere to safety regulations and credentialing.
• Handle after-hours calls and emergency communications.
• Respond to phone calls and emails.

Skills

Office procedures

Microsoft Word

Microsoft Excel

Data Entry

Customer Service

English fluency

Planning & Prioritizing

Education

High School Diploma or Equivalent

Tools

Applicant Tracking Systems

Scheduling software

Job description

Proudworks in Kentucky seeks a Transportation Scheduler to coordinate non-emergency medical transport (NEMT) and regional broker routes. You will schedule trips, communicate with drivers, brokers, and clients, and ensure accurate billing and documentation.

The role requires strong organization, attention to detail, and proficiency with Word, Excel, and data entry systems. Previous experience in transportation and customer service is preferred. This is a full-time on-site position in Florence, KY.