NEMT Ride Scheduling & Support Specialist

MediDrive, LLC; Oregon; Híbrido; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

MediDrive, LLC is hiring Customer Service Representatives to help members book rides, verify eligibility, and resolve transportation issues with empathy and accuracy. Training begins soon, and the role supports a startup contact center focused on excellent member service.

The CSR will handle inbound/outbound calls, document interactions in CRM, and meet performance KPIs in a fast-paced environment. Training is conducted during weekday shifts and requires reliable attendance.

Formación

• 1+ year in a call center, healthcare, transportation, or similar role.
• Strong communication skills and ability to stay calm under pressure.
• Detail-oriented with fast documentation and strong problem-solving.
• Reliable attendance and punctuality.
• Contact center hours include weekdays, weekends, and some holidays.

Responsabilidades

• Handle inbound and outbound calls to schedule rides and verify eligibility.
• Resolve transportation issues with empathy and accuracy.
• Document interactions clearly in the CRM system and adhere to workflows.
• Coordinate with dispatch and QA to improve member experience.

Conocimientos

Customer service

Call center

Communication

Empathy

Educación

High school diploma

Descripción del empleo

MediDrive, LLC is hiring Customer Service Representatives to help members book rides, verify eligibility, and resolve transportation issues with empathy and accuracy. Training begins soon, and the role supports a startup contact center focused on excellent member service.

The CSR will handle inbound/outbound calls, document interactions in CRM, and meet performance KPIs in a fast-paced environment. Training is conducted during weekday shifts and requires reliable attendance.