Customer Service Representative

MediDrive LLC; Glen Allen (VA); Presencial; USD 22.000 - 25.000; Jornada completa

Descripción de la vacante

MediDrive LLC in Glen Allen, VA is seeking a Customer Service Representative to handle inbound and outbound calls, schedule rides, verify eligibility, and resolve transportation issues with empathy and accuracy. This onsite role requires reliability, attention to detail, and the ability to work in a fast-paced startup environment.

Training begins November 16, 2026, with Monday–Friday shifts. You will document interactions in the CRM, follow Medicaid and HIPAA guidelines, meet KPIs, and

Formación

• Excellent communication and interpersonal skills.
• Ability to stay calm under pressure in fast-paced environments.
• Proficient with multiple computer systems and data entry.
• Reliable attendance and punctuality.
• Willingness to work varied shifts, including weekends.

Responsabilidades

• Answer inbound calls and assist members with scheduling, updating, or canceling transportation.
• Make outbound calls to confirm trips and provide updates.
• Verify eligibility, benefits, and trip information in internal systems.
• Provide clear pickup times, provider details, and ride expectations.
• Document all interactions accurately in the CRM.

Conocimientos

Customer-first mentality

Multitasking

Time management

Attention to detail

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Call Center Glen Allen, VA, US

2 days ago Requisition ID: 1013

Salary Range: $16.00 To $18.00 Hourly

About MediDrive

MediDrive is a rapidly growing NEMT (Non-Emergency Medical Transportation) startup focused on providing a better experience for members who depend on transportation to access healthcare. We're assembling a team of compassionate, detail-oriented Customer Service Representatives who want to make a meaningful difference every day. Training begins November 16, 2026!

The following 3 shifts are available for Onsite Work. There are 10 positions available total. You MUST be able to work one of these 2 shifts, and you must be able to start training from 9:00 AM - 5:30 PM EST on November 16th. You cannot miss more than 2 hours of time during the training period. If you cannot make this commitment, please do not apply.

Monday-Friday 8:00 AM - 4:30 PM EST

Monday-Friday 8:30 AM - 5:00 PM EST

Position Summary

The Customer Service Representative (CSR) handles inbound and outbound calls to schedule rides, verify eligibility, resolve transportation issues, and assist members with empathy and accuracy. This role is highly service-focused, requires strong attention to detail, and is vital to ensuring members reach their medical appointments safely and on time. We are seeking reliable team players who communicate effectively, excel in a fast-paced environment, and are eager to help build a new contact center from the ground up.

Member Support & Ride Scheduling

• Answer inbound calls and assist members with scheduling, updating, or canceling transportation.
• Make outbound calls to confirm trips, provide updates, or follow up on issues.
• Use internal systems to verify eligibility, benefits, and required trip information.
• Provide clear communication regarding pickup times, provider information, and ride expectations.
• Other ad hoc duties, as assigned
• Handle concerns related to late drivers, missed pickups, or other transportation challenges.
• Escalate urgent or complex situations to supervisors or Tier 2 support.
• Document all interactions clearly and accurately in the CRM system.

Accuracy & Compliance

• Follow all state Medicaid, HIPAA, and transportation compliance requirements.
• Ensure complete and precise documentation for each call.
• Adhere to scripting, system workflows, and quality assurance guidelines.

Performance & Teamwork

• Meet or surpass KPIs such as quality, AHT, adherence, attendance, and accuracy. Participate in training, coaching, and team huddles.
• Collaborate with supervisors, dispatch, QA, and training teams to improve member experience.

Qualifications

Required

• 1+ year of experience in a call center customer service, healthcare, transportation, or similar role.
• Strong communication skills and ability to remain calm under pressure.
• Comfort navigating multiple computer systems and documenting quickly.
• Detail-oriented with strong problem-solving ability.
• Reliable attendance and punctuality.
• Contact center hours include weekdays, weekends, and some holidays.

Preferred

• Experience in NEMT, Medicaid, healthcare call centers, or insurance environments.

Skills and Competencies

• Customer-first mentality
• Multitasking and time management
• Accuracy and attention to detail
• Ability to follow processes and adapt in a startup environment