NEMT Customer Service Specialist | Scheduling & Dispatch

Southeastrans, Inc.; Washington; On-site; USD 32,000 - 42,000; Full time

Job summary

Southeastrans, Inc. is seeking a Customer Service Representative for the District of Columbia. This on-site role supports non-emergency medical transportation by handling calls, screening eligibility, and scheduling transport efficiently.

Ideal candidates are proficient with basic computer tasks, can type 30 wpm, and work well in busy environments, either independently or as part of a team.

Qualifications

• Basic computer and typing skills.
• Type 30 wpm.
• Able to work in a busy environment.
• Able to work independently or with a team.

Responsibilities

• Assists callers efficiently and in a polite, courteous and professional manner at all times.
• Conducts appropriate screening and eligibility functions.
• Obtains correct information to schedule appropriate modes of transportation.
• Maintains current knowledge of local operating transportation policies.
• Accurately and effectively uses trip scheduling and dispatch software.
• Maintains client, company and employee confidentiality.
• Communicates with facilities and/or providers as necessary to assure efficient transportation services.
• Coordination of urgent care and/or discharges with Trip Validation Specialist
• Keeps Supervisor informed concerning scheduling and/or service delivery problems
• Completes all required records and reports
• Effective use of telecommunications systems

Skills

Basic computer skills

Typing 30 wpm

Busy environment

Independent or team work

Job description

Southeastrans, Inc. is seeking a Customer Service Representative for the District of Columbia. This on-site role supports non-emergency medical transportation by handling calls, screening eligibility, and scheduling transport efficiently.

Ideal candidates are proficient with basic computer tasks, can type 30 wpm, and work well in busy environments, either independently or as part of a team.