NEMT Customer Service Rep – Onsite, Training Start Nov 16

MediDrive LLC; Glen Allen (VA); On-site; USD 22,000 - 25,000; Full time

Job summary

MediDrive LLC in Glen Allen, VA is seeking a Customer Service Representative to handle inbound and outbound calls, schedule rides, verify eligibility, and resolve transportation issues with empathy and accuracy. This onsite role requires reliability, attention to detail, and the ability to work in a fast-paced startup environment.

Training begins November 16, 2026, with Monday–Friday shifts. You will document interactions in the CRM, follow Medicaid and HIPAA guidelines, meet KPIs, and

Qualifications

• Excellent communication and interpersonal skills.
• Ability to stay calm under pressure in fast-paced environments.
• Proficient with multiple computer systems and data entry.
• Reliable attendance and punctuality.
• Willingness to work varied shifts, including weekends.

Responsibilities

• Answer inbound calls and assist members with scheduling, updating, or canceling transportation.
• Make outbound calls to confirm trips and provide updates.
• Verify eligibility, benefits, and trip information in internal systems.
• Provide clear pickup times, provider details, and ride expectations.
• Document all interactions accurately in the CRM.

Skills

Customer-first mentality

Multitasking

Time management

Attention to detail

Job description

MediDrive LLC in Glen Allen, VA is seeking a Customer Service Representative to handle inbound and outbound calls, schedule rides, verify eligibility, and resolve transportation issues with empathy and accuracy. This onsite role requires reliability, attention to detail, and the ability to work in a fast-paced startup environment.

Training begins November 16, 2026, with Monday–Friday shifts. You will document interactions in the CRM, follow Medicaid and HIPAA guidelines, meet KPIs, and