NEMT Dispatcher — Patient Transport Scheduler

Southeastern Integrated Care Llc; Pembroke (NC); On-site; USD 22,000 - 33,000; Full time

Job summary

Southeastern Integrated Care Llc in Pembroke, NC is seeking a Dispatcher - Transportation to schedule vehicles for non-emergency medical transportation. You will assign daily/weekly routes, handle last-minute changes, and coordinate with drivers, maintenance, and clients to ensure on-time arrivals and a safe, caring service.

Ideal candidates have strong operations experience, solid communication, and teamwork skills, with familiarity in routing/GPS software and MS Office.

Qualifications

• Must have strong operations experience.
• Excellent communication skills and must be able to interact with all levels of personnel.
• Must be a positive team player and have the ability to work harmoniously with staff and clients.
• Attention to detail and organizational skills.
• Must have the ability to set and manage changing priorities and multi-task.
• Experience with computers and Microsoft Office, routing, GPS software.
• Automotive maintenance experience preferred.

Responsibilities

• Dispatchers will coordinate the transportation schedule for each day/week and inform drivers of assignments.
• Schedule last-minute trips to ensure timely client arrivals.
• Communicate with maintenance and drivers to keep the fleet ready.
• Provide detailed activity reports to assess efficiency and complete paperwork on time.
• Monitor safety and ensure compliance with DOT and internal policies.
• Coordinate with community providers for transportation services.
• Fill in for staff to provide transportation when needed.

Skills

Operations experience

Communication skills

Team player

Attention to detail

Time management

Customer service

MS Office

RoutingGPS software

Automotive maintenance

Education

NC driving license with ≤3 penalty points

CPR certification within 3 months of hire

First Aid/CPR certificate within 30 days

Defensive Driving certificate within 90 days

ADA compliance training

Job description

Southeastern Integrated Care Llc in Pembroke, NC is seeking a Dispatcher - Transportation to schedule vehicles for non-emergency medical transportation. You will assign daily/weekly routes, handle last-minute changes, and coordinate with drivers, maintenance, and clients to ensure on-time arrivals and a safe, caring service.

Ideal candidates have strong operations experience, solid communication, and teamwork skills, with familiarity in routing/GPS software and MS Office.