NEMT Dispatch & Operations Leader

MediTrans, LLC; Lafayette (LA); On-site; USD 50,000 - 70,000; Full time

Job summary

A transportation brokerage company is seeking a Dispatch Manager in Lafayette, Louisiana. This role involves overseeing daily transportation scheduling and dispatch operations, managing a team of dispatchers, and ensuring compliance with Medicaid/Medicare regulations. The ideal candidate will have 3–5 years of experience in transportation logistics and excellent problem-solving skills. This is a full-time, mid-senior level position.

Qualifications

• 3–5 years of experience in dispatch, transportation logistics, or call center management (NEMT preferred).
• Strong knowledge of Medicaid/Medicare NEMT regulations and broker requirements.
• Leadership experience managing dispatch or call center staff.
• Excellent communication, problem-solving, and crisis management skills.

Responsibilities

• Oversee daily trip scheduling, routing, and dispatching across multiple providers.
• Manage same-day and urgent trip requests, cancellations, and reassignments.
• Act as liaison between providers and the brokerage for trip issues.
• Ensure dispatch operations comply with state, Medicaid/Medicare, and broker contract requirements.
• Track and report on KPIs such as on-time performance and trip completion rates.

Skills

Dispatch experience

Knowledge of Medicaid/Medicare NEMT regulations

Leadership skills

Communication skills

Problem-solving skills

Crisis management skills

Proficiency in dispatching software

Tools

NEMT dispatching software

Job description

A transportation brokerage company is seeking a Dispatch Manager in Lafayette, Louisiana. This role involves overseeing daily transportation scheduling and dispatch operations, managing a team of dispatchers, and ensuring compliance with Medicaid/Medicare regulations. The ideal candidate will have 3–5 years of experience in transportation logistics and excellent problem-solving skills. This is a full-time, mid-senior level position.