NEMT Customer Care Specialist (Onsite)

Hopelink; Bellevue (WA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Paid training

Medical, dental & vision insurance

401k with employer match

Life, disability & accident coverage

Job summary

Hopelink seeks a Customer Service Representative in Bellevue, WA for Non-Emergency Medical Transportation. This onsite, full-time role offers multiple shifts, including weekends, with competitive hourly pay and paid time off. Training is provided to new hires.

The ideal candidate demonstrates strong communication, a service mindset, and comfort working in a fast-paced call center environment. Fluency in multiple languages is a plus, and career growth opportunities exist within the nonprofit.

Qualifications

• Excellent communication and service mindset required.
• Ability to guide clients through eligibility screening.
• Willingness to work full-time shifts as listed.

Responsibilities

• Respond to inquiries via calls, web chats, and other channels to collect client information for transportation requests.
• Guide clients through eligibility screening, identifying required documents and resources for verification.
• Handles customer complaints as the primary point of contact and resolves issues.
• Service Critical Employee with attendance requirements and transport flexibility when needed.

Skills

Customer service mindset

Strong oral and written skills

Bilingual language skills

Problem solver

Call center experience

Proficiency in Microsoft Word

Job description

Hopelink seeks a Customer Service Representative in Bellevue, WA for Non-Emergency Medical Transportation. This onsite, full-time role offers multiple shifts, including weekends, with competitive hourly pay and paid time off. Training is provided to new hires.

The ideal candidate demonstrates strong communication, a service mindset, and comfort working in a fast-paced call center environment. Fluency in multiple languages is a plus, and career growth opportunities exist within the nonprofit.