NEMT Customer Service Specialist - Onsite Bellevue

Automatic Data Processing, Inc.; Bellevue (WA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Paid training

Medical, Dental & Vision

401k with Employer Match

Flexible Spending Accounts

Life, Disability & Accident coverage

Wellness program

Employee discounts

Job summary

Hopelink in Bellevue, WA is seeking a Customer Service Representative to support Medicaid clients with Non-Emergency Medical Transportation. This onsite, full-time role requires strong communication, a customer-service mindset, and ability to navigate eligibility screening and documentation.

You will handle inquiries via calls and chats, arrange the most cost-effective transportation, and serve as a primary contact for issue resolution.

Qualifications

• Customer-service mindset and communication skills are essential.
• Strong oral and written communication abilities needed.
• Experience in handling inquiries and resolving issues in a fast-paced setting.
• Proficiency in Word or similar office tools recommended.
• Call center experience is a plus.
• Bilingual abilities are encouraged.

Responsibilities

• Respond to inquiries via calls, web chats, and other channels to collect client information for transportation requests.
• Guide clients through eligibility screening and required documents for verification and service suitability.
• Handle customer complaints as the primary point of contact and assist in resolving issues.
• Maintain attendance and punctuality as a Service Critical Employee with weather-related transportation considerations.

Skills

Customer service mindset

Strong oral and written skills

Problem solving

Proficiency in Word

Call center experience

Bilingual (Spanish/others)

Job description

Hopelink in Bellevue, WA is seeking a Customer Service Representative to support Medicaid clients with Non-Emergency Medical Transportation. This onsite, full-time role requires strong communication, a customer-service mindset, and ability to navigate eligibility screening and documentation.

You will handle inquiries via calls and chats, arrange the most cost-effective transportation, and serve as a primary contact for issue resolution.