NDNH Community Engagement Specialist

The Salvation Army; Philadelphia (Philadelphia County); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Paid time off including holidays

Employer funded Pension Plan

Health care coverage

Tuition Remittance Program

Eligibility for loan forgiveness program

Job summary

A community service organization is seeking a NDNH Community Engagement Specialist in Philadelphia. This role involves ensuring a safe environment for residents and includes responsibilities like monitoring house rules and assisting new residents. Candidates should have a High School diploma and experience in social services or customer service. The position offers full-time and part-time schedules, compassionate teamwork, and a mission-driven workplace with numerous benefits.

Qualifications

• Prior residential, social service, or customer service work experience.
• Must provide proof of training on recognizing and reporting child abuse within 30 days of employment.
• Meets the PA Act 153 Child Protection Clearances.

Responsibilities

• Ensure a safe and welcoming environment for residents.
• Perform house and room checks and assist new residents.
• Prepare end-of-shift home reports and manage sign-in logs.
• Respond to emergencies and support residents' needs.
• Communicate effectively with the house manager and staff.

Skills

Customer service

Communication skills

Emergency response

Trauma-informed care

Microsoft Word

Microsoft Excel

Education

High School Diploma or GED

Job description

Overview

Position NDNH Community Engagement Specialist

Department Philadelphia Social Service Ministries - New Day

Availability of Position Immediate

Schedule Full Time and Part Time positions available; Monday - Friday 3pm-11pm (FT); Saturdays and Sundays, 3pm-11pm (PT)

Reporting Relationship NDNH Community Engagement Coordinator

Salary/Grade $17.00/ hr; 73 Non-Exempt

The Salvation Army is hiring and offers a comprehensive benefits package to eligible employees including:

• Generous paid time off every year that includes holidays, up to 3 personal days, vacation time and sick time.
• Employer funded Pension Plan (company contributions begin after 1 year of employment)
• Comprehensive health care coverage with low cost employee premiums, co-pays and deductibles
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
• Flexible Spending Accounts
• Remitted Tuition Program
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
• Most importantly - a job with a good purpose!

Description of Position

The New Home Community Engagement Specialist (CES) is to ensure a safe and welcoming environment for The New Home residents through the implementation and monitoring of house rules pertaining to resident conduct, fire safety, room conditions, conflict resolution, and curfew restrictions. The CES conducts house and room checks, answers the telephone, greets visitors, accommodates new residents as they transition into the space, prepares a home report at the end of each shift, manages sign-in logs, responds to emergencies to ensure that, if necessary, residents are evacuated safely and efficiently, and responds to residents needs and request. The CES is to communicate and support all residents in a trauma informed manner. The CES is to effectively communicate with the house manager, other staff, and perform other duties as assigned.

Responsibilities

• Ensure a safe and welcoming environment for The New Home residents through the implementation and monitoring of house rules.
• Perform house and room checks; answer the telephone; greet visitors; assist new residents as they transition into the space.
• Prepare a home report at the end of each shift; manage sign-in logs; respond to emergencies to ensure safe evacuation if necessary.
• Respond to residents’ needs and requests; communicate and support all residents in a trauma-informed manner.
• Communicate effectively with the house manager and other staff; perform other duties as assigned.

Qualifications

• High School Diploma or GED.
• Prior residential, social service, or customer service work experience.
• Computer skills in Microsoft Word and Excel; proficient in and able to utilize the internet.
• As a Mandated Reporter, must provide proof of completing training on recognizing and reporting child abuse (PA Act 153 of 2014) within 30 days of employment; recurrent training required every five years thereafter.
• Meets the PA Act 153 Child Protection Clearances (PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record Check).
• Candidate must understand and support the Mission of The Salvation Army.

Contact

Please submit all resumes and cover letters online only as instructed below.

Current Salvation Army Employees can apply online at http://internal-usesalvationarmy.icims.com.

Prospective employees can apply online at http://careers.salvationarmy.org.

No phone calls please

Requisition No. 2500