NDNH Community Engagement Specialist

The Salvation Army; Philadelphia (Philadelphia County); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Generous paid time off

Health care coverage

Job summary

The Salvation Army is hiring a NDNH Community Engagement Specialist for the Philadelphia Social Service Ministries - New Day. This position offers Full Time, Part Time and On Call shifts, with schedules including 7am-3pm or 3pm-11pm weekdays and 3pm-11pm on weekends.

The role focuses on creating a safe, welcoming environment for New Home residents and coordinating with staff. Duties include house checks, answering calls, greeting visitors, documenting incidents, and collaborating in team

Qualifications

• High School Diploma or GED.
• Prior residential, social service, or customer service experience.
• Proficiency with Microsoft Word and Excel.
• Must provide PA Act 153 training within 30 days of employment.
• Must meet PA Child Abuse History Clearance and related state/federal clearances.

Responsibilities

• Ensure a safe and welcoming environment for residents and staff.
• Enforce house rules, fire safety, room conditions, and curfew restrictions.
• Answer phones, greet visitors, and assist new residents.
• Conduct hourly house checks and document incidents.
• Maintain logs and participate in biweekly team meetings.

Skills

Customer service

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Job description

Overview

Position: NDNH Community Engagement Specialist

Department: Philadelphia Social Service Ministries - New Day

Availability of Position: Immediate

Schedule: Full Time, Part Time and On Callpositions available; Monday - Friday 7am-3pm or 3pm -11pm (FT) Saturdays and Sundays, 3pm-11pm (PT)

Reporting Relationship: NDNH Community Engagement Coordinator

Salary/Grade: $17.00/ hr; 73 Non-Exempt

The Salvation Army is hiring and offers truly excellent benefit package to eligible employees including:

• Generous paid time off every year that includes: holidays, up to 3 personal days, vacation time and sick time.
• Employer funded Pension Plan (company contributions begin after 1 year of employment)
• Comprehensive health care coverage with low cost employee premiums, co-pays and deductibles
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
• Flexible Spending Accounts
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
• Most importantly – a job with a good purpose!

Responsibilities

Description of Position: The New Home Community Engagement Specialist ( CES) is to ensure a safe and welcoming environment for The New Home residents through the implementation and monitoring of house rules pertaining to resident conduct, fire safety, room conditions, conflict resolution, and curfew restrictions. The CES conducts house and room checks, answers the telephone, greets visitors, accommodates new residents as they transition into the space, prepares a home report at the end of each shift, manages sign-in logs, responds to emergencies to ensure that, if necessary, residents are evacuated safely and efficiently, and responds to residents needs and request. The CES is to communicate and support all residents in a trauma informed manner. The CES is to effectively communicate with the house manager, other staff, and perform other duties as assigned.

Qualifications

Duties:

• Abide by The Salvation Army Social Service Standards & the NASW Code of Ethics.
• Perform related duties as assigned.
• To observe resident’s and visitor’s conduct to ensure the physical and emotional safety of all.
• Documents behavior, conduct, emergency situations, and visitations from outside individuals in the house report at the end of each shift.
• Responds to all emergencies in accordance with established procedures.
• Completes house checks hourly or more if needed.
• Answers the phone in a timely and courteous manner and takes clearly written messages.
• Maintains resident and staff confidentiality.
• Enhances the safety and welfare of residents and staff by conducting room checks, inspecting bags if necessary, and asking for I.D. from outside visitors.
• Lead or participate in mediation meetings with residents.
• Completes all new day reporting and the gathering of statistical information as required and entering into Service Point.
• Maintains appropriate documentation which includes (911) incident reports, fire drill logs, shift updates, etc. in a secure area.
• Effectively communicates with house management of significant events or incidents during previous shift along with informing of any special arrangements that have been posted.
• Assists with house cleaning and organizing and breakfast/dinner preparation.
• Participate in community meals.
• Maintain and uphold the principles and commitments of The Sanctuary Model.
• Attend all relevant and necessary trainings associated with Sanctuary.
• Complete S.E.L.F. group and exercise safety plan.
• Support with NDSTP 24/7 hotline system.
• Attend biweekly team meetings.
• Attend/ lead Community Meetings when possible to reinforce Sanctuary Model with residents.
• Create and maintain a safe environment for residents, staff, and self.
• Maintain a positive and professional demeanor.
• Ensure that the front door is always closely monitored, and visitors are checked for proper credentials.
• Maintain healthy boundaries, uphold the code of conduct of The Salvation Army at all times.

Requirements: High School Diploma or GED. Prior residential, social service, or customer service work experience. Must have computer skills in Microsoft Word and Excel Programs and be proficient in and the ability to utilize the internet. As a Mandated Reporter, must provide proof of having completed training on recognizing and reporting child abuse meeting the training standards of PA Act 153 of 2014 within 30 days of employment with recurrent training required every five years thereafter. Meets the Child Protection Clearances required by PA Act 153 to include PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record Check. Candidate must have, an understanding of, appreciation and support for the Mission of The Salvation Army.

Updated by the Divisional Human Resources Director on 7/31/26

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The Salvation Army, an international movement, is an evangelical part of the universal Christian church.

Its message is based on the Bible. Its ministry is motivated by the love of God.

Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.