House Manager

The Salvation Army; Philadelphia (Philadelphia County); On-site; USD 46,885,000 - 63,433,000; Full time

Benefits offered by this job

Paid time off

Pension plan

Health coverage

Disability insurance

Flexible spending

Public student loan forgiveness

Meaningful work

Job summary

The Salvation Army in Philadelphia is seeking a full-time House Manager for the Eliza Shirley House Resolution Center. You will supervise the assigned shift, support residents, enforce house rules, and coordinate with operations staff.

This role requires a High School Diploma, prior residential or customer service experience, and strong English communication. The position includes on-call weekend coverage and shift reporting responsibilities.

Qualifications

• High School Diploma or GED required.
• Prior residential or customer service experience preferred.
• Must be able to read, write, and speak English clearly.

Responsibilities

• Supervise assigned shift at Eliza Shirley House Resolution Center.
• Ensure safety and welfare of residents and enforce house rules.
• Conduct house/room checks, sign-in logs, and meals coordination.
• Communicate issues to Operations Manager and Directors; rotate weekend on-call.

Skills

Customer service

English proficiency

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Job description

Overview

Position: House Manager

Department: Eliza Shirley House Resolution Center

Availability of Position: Immediate

Schedule: Full Time

Reporting Relationship: Reports to Operations Manager

Salary/Grade: $19.25 per hour; 75 NE

About the Red Shield Family Residence Eliza Shirley House & Eliza Shirley House Resolution Center: The Salvation Army offers safe and welcoming emergency housing programs offering loving, respectful, compassionate, and non-judgmental services to empower residents to strive towards self-sufficiency. The goal is to support individuals experiencing homelessness address immediate barriers to self sufficiency, identify and access longer term housing support, and resolve their immediate housing crisis. All populations experiencing homelessness, including single men and women, couples, and families with children are accepted.

The Salvation Army is hiring and offers truly excellent benefit package to eligible employees including:

• Generous paid time off every year that includes: holidays, up to 3 personal days, vacation time and sick time.
• Employer funded Pension Plan (company contributions begin after 1 year of employment)
• Comprehensive health care coverage with low cost employee premiums, co-pays and deductibles
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
• Flexible Spending Accounts
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
• Most importantly - a job with a good purpose!

Responsibilities

Description of Position: The House Manager supervises their assigned shift at the Eliza Shirley House Resolution Center as well as assists the Residential Advisors (RA) to support residents. The HM is responsible for the safety and welfare of shelter residents through the administration of house rules pertaining to resident conduct, fire safety, room conditions, and curfew restrictions. The HM conducts house and room checks, answers the telephone, greets visitors, checks-in new residents, checks-out departing residents, prepares a House report, manages sign-in logs, calls residents to meals, and monitors mealtimes, responds to emergencies to ensure, if necessary, residents are evacuated safely and efficiently, responds to residents needs and requests, and is responsible for shift specific activities. The HM must clearly document and communicate issues and concerns to Operations Manager, Assistant Directors, and Director, as well as effectively communicate with other house management shifts. The HM is responsible for a rotating on-call weekend shift for staff call-outs and will provide coverage during their assigned shift as needed to support the safe staffing of ESHRC.

The above list of job duties is not exclusive or exhaustive and the candidate will be required to undertake such tasks as may reasonably be expected within the scope of the post.

Qualifications

Requirements:

• High School Diploma or GED
• Prior residential or customer service work experience
• Must be able to read, write, and speak well in English.
• Must have computer skills in Microsoft Word and Excel Programs and be proficient in and the ability to utilize the internet.
• As a Mandated Reporter, must provide proof of having completed training on recognizing and reporting child abuse meeting the training standards of PA Act 153 of 2014 within 30 days of employment with recurrent training required every five years thereafter.
• Meets the Child Protection Clearances required by PA Act 153 to include PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record Check.

The Salvation Army's Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.

Its message is based on the Bible. Its ministry is motivated by the love of God.

Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Released by the Divisional Human Resources Department on 1/5/26

Requisition No. 2514