Lead Case Manager

The Salvation Army USA Eastern Territory; Philadelphia (Philadelphia County); On-site; USD 52,200 - 63,800; Full time

Benefits offered by this job

Generous paid time off

Employer funded Pension Plan

Comprehensive health care coverage

Flexible Spending Accounts

Remitted Tuition Program

Eligibility for Federal Student Loan Forgiveness

Job summary

A community service organization is seeking a Lead Case Manager to oversee case management for families experiencing homelessness. Responsibilities include conducting assessments, developing service plans, and facilitating resources for clients. Candidates should have a Master's degree in Social Work and strong communication skills, plus relevant child protection clearances. A comprehensive benefits package is offered, including generous paid time off and health coverage.

Qualifications

• Master’s degree in Social Work or currently enrolled in MSW program.
• Must be proficient in Word and Excel.
• Strong verbal and written communication skills are essential.
• Must complete training on recognizing and reporting child abuse.
• Must have Child Protection Clearances as per PA Act 153.

Responsibilities

• Provide guidance in all aspects of case management.
• Conduct client assessments and develop service plans.
• Regularly contact families to assess their needs.
• Make referrals to necessary social services.
• Maintain documentation and client track data input.

Skills

Verbal communication

Written communication

Computer literacy

Negotiation

Education

Master’s degree in Social Work or enrolled in MSW program

Tools

Word

Excel

Job description

Overview

Position: Lead Case Manager

Department: Red Shield Family Residence

Availability of Position: Immediate

Schedule: Monday through Friday, some evenings and weekends required

Reporting Relationship: Director of Emergency Housing

Salary and Grade: $58,000; 10E

The Salvation Army is hiring and offers truly excellent benefit package to eligible employees including:

• Generous paid time off every year that includes holidays, up to 3 personal days, vacation time and sick time.
• Employer funded Pension Plan (company contributions begin after 1 year of employment)
• Comprehensive health care coverage with low cost employee premiums, co-pays and deductibles
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
• Flexible Spending Accounts
• Remitted Tuition Program
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
• Most importantly – a job with a good purpose!

Responsibilities

About the Eliza Shirley House, Eliza Shirley House Resolution Center & Red Shield Family Residence: The Salvation Army’s ESH and RSFR are a safe and welcoming emergency housing programs offering loving, respectful, compassionate, and non-judgmental services to empower residents to strive towards self-sufficiency. The goal is to support individuals experiencing homelessness address immediate barriers to self sufficiency, identify and access longer term housing support, and resolve their immediate housing crisis. All family populations, including families with teenaged children, and single men with children are accepted.

Description of Position: The Lead Case Manager provides guidance in all aspects of case management that include technical assistance in Client Track and facilitation of the Clinical Team and SELF group. The Lead Case Manager is responsible for client assessment, service plan development, regular contact with the families to assess progress and needs, provision of guidance and counseling to clients as needed, making referrals to social services not provided at the shelter, preparation of applications for housing, documentation of resident progress and of services, ensuring completion of required forms, staff consultation, and completion of all client track data input for residents. The Lead Case Manager is a part of the Leadership Team and supports communication and programming is consistent across both sites. The Lead Case Manager is responsible for a rotating on-call schedule to respond to emergencies of the shelter program.

The above list of job duties is not exclusive or exhaustive and the candidate will be required to undertake such tasks as may reasonably be expected within the scope of the post.

Qualifications

Requirements:

• Master’s degree in Social Work, or enrolled in MSW program.
• Must be computer literate and skilled in Word and Excel. Must be able to negotiate the Internet.
• Must have excellent verbal and written communication skills.
• As a Mandated Reporter, must provide proof of having completed training on recognizing and reporting child abuse meeting the training standards of PA Act 153 of 2014 within 30 days of employment with recurrent training required every five years thereafter. Must have an understanding of and support for the Mission of The Salvation Army.
• Meets the Child Protection Clearances required by PA Act 153 to include PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record Check.
• Must have an understanding of, and support the Mission of The Salvation Army and the Sanctuary Model

Contact

Please submit your resume and cover letter as instructed below:

External candidates interested in this position please apply online at http://careers.salvationarmy.org .

Internal candidates interested in applying for this position please apply at http:// internal-usesalvationarmy.icims.com .

No Phone Calls Please.

Released by the Divisional Human Resources Department on 1/26/26.

_____________________________________________________________

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.

The Salvation Army’s Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.

Its message is based on the Bible. Its ministry is motivated by the love of God.

Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Requisition No. 2533