On-Site Help Desk Tier 1 Support for Navy Program

CompQsoft Inc; Portsmouth, Northern (NH, KY); Hybrid; USD 52,000 - 70,000; Full time

Job summary

CompQsoft Inc. in Portsmouth, NH seeks a Help Desk Tier 1 Support professional to provide on-site IT assistance for the US Navy SUBMEPP program. The role requires active Secret clearance and IAT Level II certification.

You will receive trouble tickets from multiple channels, resolve issues, document steps, and escalate when needed. You will also publish Knowledge Base articles and help maintain GFE devices and classroom/meeting IT setups.

Qualifications

• Provide timely help desk ticket resolutions.
• Perform in-person, on premises support at the help desk.
• Publish Knowledge Base articles when applicable.
• Escalate tickets per service desk processes.
• Gather complete information for incident resolution.

Responsibilities

• Receive and open Help Desk tickets via in person, phone, email, or other channels.
• Resolve issues in a knowledgeable, friendly, and professional manner.
• Escalate tickets to Tier 2 or Tier 3 as required by processes.
• Document all steps and information for incident resolution.
• Publish Knowledge Base articles and maintain documentation.
• Set up and maintain client devices and GFE as needed.

Skills

Customer service

Ticketing systems

Education

Active Secret clearance

IAT Level II certification

Tools

SUBMEPP ticketing system

Job description

CompQsoft Inc. in Portsmouth, NH seeks a Help Desk Tier 1 Support professional to provide on-site IT assistance for the US Navy SUBMEPP program. The role requires active Secret clearance and IAT Level II certification.

You will receive trouble tickets from multiple channels, resolve issues, document steps, and escalate when needed. You will also publish Knowledge Base articles and help maintain GFE devices and classroom/meeting IT setups.