Navigator- Chart House

Landry's, LLC.; Atlantic City (NJ); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Benefit options available

Paid Time Off

401K

Opportunities for advancement

Positive and respectful work environm.

Generous employee discounts on dining,

Community volunteer opportunities

Job summary

Chart House in Atlantic City is seeking a Navigator (Host/Hostess) to be the guests’ first point of contact and to deliver exceptional service as they are greeted, seated, and handed menus.

You will manage seating flow, answer questions, take to-go orders, operate the POS, and collaborate with the team to ensure a welcoming, efficient dining experience in a fast-paced environment.

Qualifications

• 1 year of restaurant experience preferred.
• Strong organizational skills.
• Excellent interpersonal and communication skills.
• Positive attitude and teamwork.
• Ability to multitask and work varied shifts.
• English literacy and basic math.

Responsibilities

• Greet guests and seat them promptly with menus.
• Respond to guest inquiries in a timely manner.
• Maintain knowledge of menu, specials, and promotions.
• Handle guest complaints professionally or escalate when needed.
• Take to-go orders in person or by phone.
• Operate POS system and accept payments.
• Engage with guests to ensure satisfaction.
• Monitor seating and dining flow.
• Perform opening and closing duties as directed.
• Adhere to Gaming Commission and company policies.
• Deliver courteous guest service consistently.
• Support responsible gaming and alcohol service.

Skills

Restaurant experience

Organizational skills

Interpersonal skills

Communication skills

Team player

Multitasking

English literacy

Math calculations

Job description

Overview

Navigator - Chart House

A Navigator is the first point of contact for guests and is responsible for presenting exceptional customer service to ensure the guests’ first impression of the restaurant is a positive one.

Responsibilities

• Greet guests in a professional, pleasant and helpful manner and directs them to their seats promptly and present them with menus
• Responds to guest inquiries and requests in a timely manner
• Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests
• Handle guest complaints or issues professionally or bring them to the manager when necessary
• Take to-go orders over the phone and in person
• Responsible for a point-of-sale register and accepting credit cards, cash, comps or in payment of food and beverage charges
• Engage with guests to ensure they're happy with food and service
• Refill drinks and clear plates as needed during guest’s dining experience.
• Monitors restaurant activity to determine seating/dining flow.
• Performs opening and closing duties as directed by supervisor or manager
• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures
• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service
• Performs any other duties as assigned

Qualifications

• 1 year of restaurant experience preferred
• Organizational skills
• Exceptional interpersonal and communication skills
• Positive attitude
• Work well in a team environment
• Ability to multitask
• Availability on weekdays, weekends, nights, mornings, and holidays
• Must be able to read and write in English and handle math calculations

What we offer you

• Benefit options available
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

Pay Range

USD $19.50 - USD $19.50 /Hr.

Tipped Position

This position does not earn tips