Navigator- Chart House

Golden Nugget Atlantic City; Atlantic City (NJ); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Benefits options

Paid time off

401K plan

Advancement opportunities

Employee discounts

Volunteer opportunities

Job summary

Golden Nugget Atlantic City Navigator position at Chart House is the first point of contact for guests, delivering exceptional service and guiding guests to seats with menus. You will learn the menu, respond to inquiries, handle to-go orders, operate the POS, and help manage dining flow while upholding regulations.

The role emphasizes teamwork, multitasking, and a positive attitude in a fast-paced setting at the Atlantic City location.

Qualifications

• 1 year of restaurant experience preferred.
• Organizational skills.
• Exceptional interpersonal and communication skills.
• Positive attitude.
• Work well in a team environment.
• Ability to multitask.
• Availability on weekdays, weekends, nights, mornings, and holidays.
• Must be able to read and write in English and handle math calculations.

Responsibilities

• Greet guests in a professional, pleasant and helpful manner and directs them to their seats promptly and present them with menus
• Responds to guest inquiries and requests in a timely manner
• Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests
• Handle guest complaints or issues professionally or bring them to the manager when necessary
• Take to-go orders over the phone and in person
• Responsible for a point-of-sale register and accepting credit cards, cash, comps or in payment of food and beverage charges
• Engage with guests to ensure they're happy with food and service
• Refill drinks and clear plates as needed during guest’s dining experience.
• Monitors restaurant activity to determine seating/dining flow.
• Performs opening and closing duties as directed by supervisor or manager
• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures
• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service
• Performs any other duties as assigned

Skills

Restaurant experience

Organizational skills

Interpersonal skills

Positive attitude

Teamwork

Multitask

Read/write English

Math calculations

Job description

Navigator - Chart House

A Navigator is the first point of contact for guests and is responsible for presenting exceptional customer service to ensure the guests’ first impression of the restaurant is a positive one.

Overview

A Navigator is the first point of contact for guests and is responsible for presenting exceptional customer service to ensure the guests’ first impression of the restaurant is a positive one.

Responsibilities

• Greet guests in a professional, pleasant and helpful manner and directs them to their seats promptly and present them with menus
• Responds to guest inquiries and requests in a timely manner
• Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests
• Handle guest complaints or issues professionally or bring them to the manager when necessary
• Take to-go orders over the phone and in person
• Responsible for a point-of-sale register and accepting credit cards, cash, comps or in payment of food and beverage charges
• Engage with guests to ensure they're happy with food and service
• Refill drinks and clear plates as needed during guest’s dining experience.
• Monitors restaurant activity to determine seating/dining flow.
• Performs opening and closing duties as directed by supervisor or manager
• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures
• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service
• Performs any other duties as assigned

Qualifications

• 1 year of restaurant experience preferred
• Organizational skills
• Exceptional interpersonal and communication skills
• Positive attitude
• Work well in a team environment
• Ability to multitask
• Availability on weekdays, weekends, nights, mornings, and holidays
• Must be able to read and write in English and handle math calculations

What We Offer You

• Benefit options available
• Paid Time Off
• 401K
• Opportunities for advancement
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

Positive and respectful work environment where diversity is valued

Disclaimer:

The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. If you require alternative methods throughout the application process, contact Golden Nugget Human Resources at 609-441-8474 or via email: [e-mail]

Pay Range

USD $19.50 - USD $19.50 /Hr.

Tipped Position

This position does not earn tips