Navigator Center Supervisor - Call Center Leader

MemorialCare Health System; Fountain Valley (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

MemorialCare Health System in Fountain Valley is seeking a Navigator Supervisor for the Call Center. You will oversee daily operations, train staff, monitor performance, and ensure compassionate service to patients, families and providers while guiding a 24x7 team.

The role emphasizes leadership, call handling across phone, email and chat, and collaboration with management to resolve issues. Requires strong typing, medical terminology knowledge, and healthcare experience; bilingual skills are a

Qualifications

• Minimum 5 years customer service experience or other related guest-focused engagement preferred.
• Call center experience necessary in a fast-paced setting.
• Demonstrated good leadership, supervision, and teamwork skills.
• Excellent computer and typing skills are necessary.
• Medical terminology required.
• Spanish speaking a plus.

Responsibilities

• Ensure for self and team delivers the Simply Better MemorialCare Experience in every interaction with Patients, Families, Providers, Staff and Colleagues.
• Prioritize service and customer experience within each interaction.
• Ensure unforgettable guest experiences through unmatched service.
• Demonstrates strong guest-focused engagement over the phone, email, and chat.
• Demonstrates effective communication, interpersonal, written and verbal skills.
• Communicates between the Director, Staff, and other departments to resolve issues.
• Acts as a resource and provides ongoing coaching and support for all staff.
• Strong organizational skills.
• Must be able to multi-task and maintain a calm demeanor.
• Must possess problem resolution and follow through skills.

Skills

Customer service

Leadership

Communication

Call center experience

Typing skills

Spanish language

Education

High School diploma or GED

Bachelor’s degree or equivalent

Tools

Windows

Microsoft Office

Outlook

PBX systems NEC/Avaya

Job description

MemorialCare Health System in Fountain Valley is seeking a Navigator Supervisor for the Call Center. You will oversee daily operations, train staff, monitor performance, and ensure compassionate service to patients, families and providers while guiding a 24x7 team.

The role emphasizes leadership, call handling across phone, email and chat, and collaboration with management to resolve issues. Requires strong typing, medical terminology knowledge, and healthcare experience; bilingual skills are a