Navigation Center Floor Supervisor & Team Mentor

Family HealthCare Network; Porterville (CA); Hybrid; USD 33,000 - 45,000; Full time

Job summary

Family HealthCare Network in Porterville, CA seeks a Navigation Center Floor Supervisor to mentor staff, monitor queues, and balance workload across phone, WELL, and patient portal channels. You will provide expert guidance on practice standards, training, and performance coaching to maintain high-quality patient access.

This role demands hands-on floor presence, real-time feedback, and close collaboration with Navigation Center leaders to optimize scheduling, recalls, and provider interactions

Qualifications

• Leadership and coaching experience in a healthcare setting.
• Familiarity with eCW and EPIC patient call systems.
• Ability to supervise floor staff and manage queues in real time.

Responsibilities

• Provide floor supervision and expert guidance to Navigation Center staff.
• Mentor team on practice standards, quality interventions, and problem resolution.
• Train staff per guidelines and support on-the-job development.

Skills

Leadership

Staff training

Queue management

eCW/EPIC knowledge

Scheduling

Patient access

Communication

Education

High school diploma

GED

Tools

eCW

EPIC

Job description

Family HealthCare Network in Porterville, CA seeks a Navigation Center Floor Supervisor to mentor staff, monitor queues, and balance workload across phone, WELL, and patient portal channels. You will provide expert guidance on practice standards, training, and performance coaching to maintain high-quality patient access.

This role demands hands-on floor presence, real-time feedback, and close collaboration with Navigation Center leaders to optimize scheduling, recalls, and provider interactions