Healthcare Call Center Supervisor – Patient Support

UCI group; Irvine (CA); Hybrid; USD 60,000 - 85,000; Full time

Job summary

UCI Health in Orange County is seeking a Referral Center Supervisor to manage a high-volume call center for patient information and access to UCI Medical Group services. You will supervise staff, develop reports, and coordinate scheduling resources to meet patient needs.

The role requires 1–2 years in healthcare customer service, strong communication, and experience with scheduling systems. A flexible schedule including evenings and weekends is expected.

Qualifications

• MS Office including Excel and Access.
• Strong written and verbal communication skills.
• Strong customer service orientation with ability to identify customer needs and coordinate resources.
• Proficient with patient scheduling information systems and UC policies.
• Ability to provide on-call coverage as required.
• Minimum 1–2 years of healthcare customer service experience.
• Good problem solving, negotiating and research skills.
• Excellent communication and telephone skills.
• Capable of working independently with minimal direction.
• Flexible hours including evenings, nights, weekends and holidays.

Responsibilities

• Oversee the Referral Center operations in a high-volume environment.
• Coordinate access to UCI Medical Center services and educate patients.
• Develop and maintain reporting and tracking data systems related to Referral Center functions.
• Lead training and supervision of Referral Center Representatives.
• Develop and execute marketing response campaigns for events and ads.

Skills

MS Office (Excel & Access)

Written & verbal communication

Customer service orientation

On-call availability

Independent work style

Stress management

Tools

Patient scheduling systems

Job description

UCI Health in Orange County is seeking a Referral Center Supervisor to manage a high-volume call center for patient information and access to UCI Medical Group services. You will supervise staff, develop reports, and coordinate scheduling resources to meet patient needs.

The role requires 1–2 years in healthcare customer service, strong communication, and experience with scheduling systems. A flexible schedule including evenings and weekends is expected.