Navigator Center Supervisor - Lead Patient Care Team

MemorialCare; Fountain Valley (CA); Presencial; USD 61.000 - 88.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Benefits package

Descripción de la vacante

MemorialCare is seeking a Navigator Supervisor to lead the Navigation Center, supervising front-line staff and monitoring performance. The role ensures polite, efficient patient, family, and provider interactions, with training and coaching to grow the team.

A working supervisor supports a 24x7 operation, handling escalations and cross-department collaboration. Responsibilities include KPI tracking, shift coordination, coaching, and ensuring optimal patient experience across calls, email, and

Formación

• Supervise customer service staff and monitor performance.
• Provide coaching and training to navigators for growth.
• Demonstrate strong communication and problem-solving skills.

Responsabilidades

• Oversee day-to-day Navigation Center operations and ensure quick, polite, empathic responses.
• Coach staff, de-escalate caller situations, and mentor for growth.
• Track department KPIs, manage schedules, and ensure 24x7 readiness.
• Collaborate with Director and other departments to resolve issues.
• Support outbound campaigns and ensure quality patient interactions.

Conocimientos

Customer service leadership

Coaching

Deescalation

Communication

Training

Scheduling

KPI tracking

Descripción del empleo

MemorialCare is seeking a Navigator Supervisor to lead the Navigation Center, supervising front-line staff and monitoring performance. The role ensures polite, efficient patient, family, and provider interactions, with training and coaching to grow the team.

A working supervisor supports a 24x7 operation, handling escalations and cross-department collaboration. Responsibilities include KPI tracking, shift coordination, coaching, and ensuring optimal patient experience across calls, email, and