Call Center Representative I - PD

MemorialCare Health System; Fountain Valley (CA); Remote; USD 28,000 - 36,000; Full time

Job summary

Memorial Health Services in Fountain Valley is hiring a Call Center Representative I PD to be the first contact for Patients, Families and Providers. This role supports the Navigation Center and offers a day shift with training that starts on-site and transitions to predominantly remote work after completion.

You will handle phone, email and chat, deliver attentive service, schedule reservations, and maintain accurate records while upholding MemorialCare's Simply Better Experience.

Qualifications

• 1-2 years customer service experience or other related guest-focused engagement preferred.
• Call center experience necessary in a fast-paced setting.
• Excellent computer and typing skills are necessary. Use and knowledge of Windows, Microsoft Office, and Outlook (operates PC with speed and accuracy).
• Some medical terminology preferred.
• Spanish speaking a plus.

Responsibilities

• Deliver the Simply Better MemorialCare Experience in every interaction with Patients, Families, Providers and Colleagues.
• Prioritize service and customer experience within each interaction.
• Ensure unforgettable guest experiences through unmatched service.
• Demonstrates strong guest-focused engagement over the phone, email, and chat.
• Demonstrates effective communication, interpersonal, written and verbal skills.
• Strong organizational skills.
• Must be able to multi-task and maintain calm demeanor.
• Must possess problem resolution and follow through skills.
• Knowledge of managed care and the business segments.
• Knowledge and ability to schedule reservations for patients/family.

Skills

Customer service

Call center

Typing speed

Medical terminology

Spanish speaking

Education

High School diploma

Tools

Windows

Microsoft Office

Outlook

Job description

Job Description - Call Center Representative I - PD (MEM010059)

Job Description

Call Center Representative I - PD - ( MEM010059 )

Description

Title:Call Center Representative I PD

Location:Fountain Valley

Department:Navigation Center

Shift:Days/Predominantly Remote*After training*

Pay Rate: $23/hr

NOTE

• 1st part of training: 40 hours the first 3 weeks of employment: Monday- Friday 8a.m.-4:30p.m.
• 2nd part of training: Flexible days/hours Mon-Fri between the hours of 8a.m.-4:30p.m., this can take 8-12 weeks if not longer.
• The required shifts are: Monday, 8am - 12pm or 4pm - 6:30pm - Tuesday, 2pm - 6:30pm - Wednesday, 2pm - 6:30pm - Friday, 2pm - 6:30pm - 2pm -6:30pm, Saturday, 9am - 12pm or 4pm - 6pm
• After the training period, 1 shift per weekend is required.

Purpose Statement / Position Summary

To be the first reliable point of contact for Patients, Families and Providers. Providing the Simply Better MemorialCare Experience in every interaction with guests and colleagues.

Essential Functions and Responsibilities of the Job

• Deliver the Simply Better MemorialCare Experience in every interaction with Patients, Families, Providers and Colleagues.
• Prioritize service and customer experience within each interaction.
• Ensure unforgettable guest experiences through unmatched service.
• Demonstrates strong guest-focused engagement over the phone, email, and chat.
• Demonstrates effective communication, interpersonal, written and verbal skills.
• Strong organizational skills.
• Must be able to multi-task and maintain calm demeanor.
• Must possess problem resolution and follow through skills.
• Knowledge of managed care and the business segments.
• Knowledge and ability to schedule reservations for patients/family.
• Be at work and be on time.
• Follow company policies, procedures and directives.
• Interact in a positive and constructive manner.
• Prioritize and multitask.

Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare-that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there's more... Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Qualifications

Experience

• 1-2 years customer service experience or other related guest-focused engagement preferred.
• Call center experience necessary in a fast-paced setting.
• Excellent computer and typing skills are necessary. Use and knowledge of Windows, Microsoft Office, and Outlook (operates PC with speed and accuracy)
• Some medical terminology preferred.
• Spanish speaking a plus.

Education

• High School diploma, GED required.

Primary Location

United States-California-Fountain Valley

Organization

Memorial Health Services

Employee Status

Regular

Job Level

Staff

Job Posting

Oct 1, 2026, 5:13:15 PM

Shift

Day Job

Scheduled Shift Start Time : varies - Scheduled Shift End Time : varies

Department Name : MemorialCare Navigation Center