Call Center Representative I - PD

MemorialCare; Fountain Valley (CA); Hybrid; USD 26,000 - 37,000; Part time

Benefits offered by this job

Health insurance

Benefits package

Flexible schedule

Job summary

MemorialCare in Fountain Valley is seeking a Call Center Representative I PD to serve as the first point of contact for Patients, Families and Providers. This per-diem role (16–18 hrs per week) includes a training period with weekday hours and a predominantly remote after training phase.

The position focuses on delivering the Simply Better MemorialCare Experience via phone, email and chat, prioritizing service and timely responses.

Qualifications

• Demonstrates strong guest-focused engagement over the phone, email, and chat.
• Ability to multi-task and maintain calm demeanor while servicing patients and families.
• Excellent written and verbal communication and interpersonal skills.

Responsibilities

• Deliver the Simply Better MemorialCare Experience in every interaction with Patients, Families, Providers and Colleagues.
• Prioritize service and customer experience within each interaction.
• Ensure unforgettable guest experiences through unmatched service.
• Demonstrates strong guest-focused engagement over the phone, email, and chat.
• Demonstrates effective communication, interpersonal, written and verbal skills.
• Must be able to multi-task and maintain calm demeanor.

Skills

Customer service

Phone support

Multitasking

Communication skills

Problem resolution

Time management

Tools

Phone

Email

Chat

Job description

Title:Call Center Representative I PD

Location:Fountain Valley

Department:Navigation Center

Status:Per-Diem (16 - 18 hrs per week)

Shift:Days/Predominantly Remote*After training*

Pay Rate: $23/hr

NOTE:

*1st part of training: 40 hours the first 3 weeks of employment: Monday- Friday 8a.m.-4:30p.m.

*2nd part of training: Flexible days/hours Mon-Fri between the hours of 8a.m.-4:30p.m., this can take 8-12 weeks if not longer.

*The required shifts are: Monday, 8am - 12pm or 4pm - 6:30pm - Tuesday, 2pm - 6:30pm - Wednesday, 2pm - 6:30pm - Friday, 2pm - 6:30pm - 2pm -6:30pm, Saturday, 9am - 12pm or 4pm - 6pm

*After the training period, 1 shift per weekend is required.

Purpose Statement / Position Summary

To be the first reliable point of contact for Patients, Families and Providers. Providing the Simply Better MemorialCare Experience in every interaction with guests and colleagues.

Essential Functions and Responsibilities of the Job

• Deliver the Simply Better MemorialCare Experience in every interaction with Patients, Families, Providers and Colleagues.
• Prioritize service and customer experience within each interaction.
• Ensure unforgettable guest experiences through unmatched service.
• Demonstrates strong guest-focused engagement over the phone, email, and chat.
• Demonstrates effective communication, interpersonal, written and verbal skills.
• Strong organizational skills.
• Must be able to multi-task and maintain calm demeanor.
• Must possess problem resolution and follow through skills.
• Knowledge of managed care and the business segments.
• Knowledge and ability to schedule reservations for patients/family.
• Be at work and be on time.
• Follow company policies, procedures and directives.
• Interact in a positive and constructive manner.
• Prioritize and multitask.

Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare-that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there's more... Check out our MemorialCare Benefits for more information about our Benefits and Rewards.