National Tier 3 Help Desk & Infra Engineer

SHARP CORPORATION; Kingsport (TN); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Healthcare plans

401k plan

Employee assistance

Wellness program

Training & mentorship

Job summary

Sharp Business Systems seeks a National Helpdesk Engineer I to provide Tier 3 end-user support and server/infrastructure assistance for diverse clients, with on-site and remote resolution capabilities. The role emphasizes strong communication, teamwork, and the ability to translate technical terms for non-technical users.

Responsibilities include handling escalated tickets, server monitoring, on-site deployments, and collaboration with Project Engineers.

Qualifications

• 5-7 years in a technical support role.
• Minimum 5 years in remote technical support.
• Azure certification preferred or relevant certification.
• Experience with Windows Server operating systems.
• Strong LAN/WAN and network troubleshooting knowledge.

Responsibilities

• Respond to escalated calls, tickets and emails to troubleshoot issues.
• Analyze server and infrastructure alerts.
• Onsite deployment of desktops, servers and infrastructure equipment.
• Collaborate with Project Engineers on client projects.
• Troubleshoot, monitor and maintain client systems and applications.
• Support current Windows Server operating systems and related products.
• Escalate unresolved issues to appropriate channels.
• Demonstrate motivation and teamwork; communicate complex terms clearly.
• Possibility of occasional weekend work and remote server updates.

Skills

Azure Certification

Remote technical support

Excellent communication skills

Team collaboration

Remote work ability

Job description

Sharp Business Systems seeks a National Helpdesk Engineer I to provide Tier 3 end-user support and server/infrastructure assistance for diverse clients, with on-site and remote resolution capabilities. The role emphasizes strong communication, teamwork, and the ability to translate technical terms for non-technical users.

Responsibilities include handling escalated tickets, server monitoring, on-site deployments, and collaboration with Project Engineers.