National Tier 3 IT Help Desk Engineer (Hybrid)

Sharp Electronics Corporation

Kingsport (TN)

Hybrid

USD 55,000 - 65,000

Full time

4 days ago

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Benefits offered by this job

Flexible hybrid work schedules

Healthcare plans (medical, dental, viz

401k with match

Employee Assistance Plan

Wellness program

Training and mentorship

Voluntary insurance benefits

Dynamic culture

Job summary

Sharp Electronics Corporation is seeking a National Helpdesk Engineer I to provide Tier 3 helpdesk, server, and infrastructure support for clients of varying sizes. The role includes diagnosing issues via remote tools or on-site visits, logging tickets, and collaborating with Project Engineers.

Ideal candidates have 5–7 years in technical support, with at least 5 years in remote support, and strong communication and customer-service skills.

Qualifications

5–7 years experience in a technical support role.
At least 5 years experience in remote technical support.
Microsoft Azure Certification is highly preferred.
Experience with Windows Server operating systems is required.
Basic administration of Windows servers is preferred.
Familiarity with LAN/WAN and network troubleshooting is preferred.
Strong communication skills are essential.

Responsibilities

Respond to calls, tickets, and emails escalated to troubleshoot issues.
Analyze and respond to server and infrastructure alerts.
Perform onsite deployment of customer desktops, servers, and infrastructure equipment.
Collaborate with teams on customer projects and with Project Engineers.
Troubleshoot, monitor, and maintain client computers and desktop apps.
Escalate unresolved issues to the appropriate internal channel.
Possess excellent customer service and communication skills.
Occasionally work remotely to update servers.