National Tier-3 Help Desk & IT Support Engineer

Sharp Electronics Corporation; Kingsport (TN); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Healthcare plans

401k retirement plan with match

Life and disability insurance

Training, professional development, &-

Job summary

Sharp Electronics Corporation, through Sharp Business Systems, seeks a National Helpdesk Engineer I to provide Tier 3 end-user and server/infrastructure support for clients of varying sizes. You will diagnose technical issues via phone and remote tools and log tickets for tracking and reporting.

Responsibilities include escalated troubleshooting, server/infrastructure monitoring, onsite deployments, and collaboration with Project Engineers.

Qualifications

• 5-7 years experience in a technical support role
• At least 5 years experience in a remote technical support role
• Current related Microsoft Azure Certification is highly preferred
• Experience with current Windows Server operating systems required
• LAN/WAN and basic network troubleshooting and problem-solving preferred
• Must have exceptional communication skills
• Ability to work remotely as needed

Responsibilities

• Respond to calls, tickets, and emails escalated from NHD to troubleshoot issues in a helpdesk environment
• Analyze and respond to Server and infrastructure alerts
• Onsite deployment of customer desktops, servers, and infrastructure equipment
• Work on customer projects with teams of NHD and Project Engineers
• Troubleshoot, monitor, and maintain client computers and desktop applications
• Support current Windows Server operating systems
• Support current Microsoft and other Server products
• Escalate unresolved issues to the appropriate internal channel
• Must be motivated and work well in a team environment
• Some weekend work may be required, including remote server updates

Skills

Technical support

Remote support

Communication

Team collaboration

Tools

Windows Server

Azure Certification

Job description

Sharp Electronics Corporation, through Sharp Business Systems, seeks a National Helpdesk Engineer I to provide Tier 3 end-user and server/infrastructure support for clients of varying sizes. You will diagnose technical issues via phone and remote tools and log tickets for tracking and reporting.

Responsibilities include escalated troubleshooting, server/infrastructure monitoring, onsite deployments, and collaboration with Project Engineers.