National Support Specialist: Client Liaison & Tech Support

Automated System Design; Hickory (NC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

KPV Bonus

Medical & Dental

401k Matching

PTO 15 days

Growth Opportunities

Job summary

Automated Systems Design in Hickory, NC is seeking a National Support Specialist to join our in‑office support team. This entry‑level role provides training in a fast‑paced technology environment and serves as the primary contact for clients and technicians handling support tickets.

You will coordinate scheduling, manage tickets, deliver strong customer service, and prepare estimates for small to mid‑size projects while collaborating with multiple departments to resolve issues and keep CRM up to

Qualifications

• Education: Associate degree preferred or equivalent work experience.

Responsibilities

• Coordinate and communicate between clients and technicians regarding support tickets.
• Schedule and manage tickets to ensure timely closure.
• Deliver customer service excellence and client satisfaction.
• Provide estimates for small to medium-sized projects.
• Coordinate activities among field technicians, on-site contacts, and clients.
• Maintain accurate project status updates in CRM/project management software.

Skills

Networking

Access Control

CCTV

Low Voltage Cabling

Wireless Networks

AV Systems

Intrusion Detection Systems

Education

Associate degree

Equivalent work experience

Job description

Automated Systems Design in Hickory, NC is seeking a National Support Specialist to join our in‑office support team. This entry‑level role provides training in a fast‑paced technology environment and serves as the primary contact for clients and technicians handling support tickets.

You will coordinate scheduling, manage tickets, deliver strong customer service, and prepare estimates for small to mid‑size projects while collaborating with multiple departments to resolve issues and keep CRM up to