Logistics Client Support Specialist

Transportation Insight, LLC; Hickory, Northern (NC, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Transportation Insight, based in Hickory, NC, is seeking an administrative client support specialist to drive the day-to-day freight shipment operations for our clients. You will track carrier pickups and deliveries, enter data into the transportation management system, and direct carriers via web portals while reporting variances to clients and supervisors.

The role emphasizes building strong relationships with clients and vendors and delivering reliable customer service to ensure timely

Qualifications

• High school diploma required.
• 2-year college degree preferred.
• 1-3 years of industry experience preferred.

Responsibilities

• Track carrier pick-ups and deliveries and enter data into the TMS.
• Direct carriers to web portal mechanisms.
• Report variances in times to the client/supervisor.
• Data entry of shipment information into the TMS.
• Requesting documentation on behalf of clients.
• Building relationships with clients and vendors.
• Answering general customer service inquiries related to clients' shipping needs.

Skills

Customer service

Detail oriented

Data entry

Typing

Ten-key

Outlook

Education

High School Diploma

2-year college degree preferred

Tools

Excel

Outlook

Internet Explorer

Job description

Transportation Insight, based in Hickory, NC, is seeking an administrative client support specialist to drive the day-to-day freight shipment operations for our clients. You will track carrier pickups and deliveries, enter data into the transportation management system, and direct carriers via web portals while reporting variances to clients and supervisors.

The role emphasizes building strong relationships with clients and vendors and delivering reliable customer service to ensure timely