National Support Specialist (Support Team)

Automated System Design; Hickory (NC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

KPV Bonus

Medical & Dental

401k Matching

PTO 15 days

Growth Opportunities

Job summary

Automated Systems Design in Hickory, NC is seeking a National Support Specialist to join our in‑office support team. This entry‑level role provides training in a fast‑paced technology environment and serves as the primary contact for clients and technicians handling support tickets.

You will coordinate scheduling, manage tickets, deliver strong customer service, and prepare estimates for small to mid‑size projects while collaborating with multiple departments to resolve issues and keep CRM up to

Qualifications

• Education: Associate degree preferred or equivalent work experience.

Responsibilities

• Coordinate and communicate between clients and technicians regarding support tickets.
• Schedule and manage tickets to ensure timely closure.
• Deliver customer service excellence and client satisfaction.
• Provide estimates for small to medium-sized projects.
• Coordinate activities among field technicians, on-site contacts, and clients.
• Maintain accurate project status updates in CRM/project management software.

Skills

Networking

Access Control

CCTV

Low Voltage Cabling

Wireless Networks

AV Systems

Intrusion Detection Systems

Education

Associate degree

Equivalent work experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

National Support Specialist (Support Team)

Full Time Professional Hickory, NC, US

Salary Range: $40,000.00 To $50,000.00 Annually

Title: National Support Specialist

Title: National Support Specialist

Reports to: Customer Success Manager

Location: Hickory, NC, Huntsville AL

Position Overview: Are you a multitasker who thrives on problem-solving? Do you enjoy helping others and maintaining high standards for accuracy? If so, the National Support Specialist role may be the perfect fit for you! As an entry‑level position, you’ll receive training to navigate the fast-paced technology industry.

What You Will Be Doing: As a National Support Specialist, you'll be the primary contact for clients and technicians regarding support tickets. Your key responsibilities will include:

• Coordination and Communication: Act as a liaison between clients and technicians.
• Scheduling and Ticket Management: Ensure all support services are scheduled and closed promptly.
• Customer Service Excellence: Prioritize client satisfaction and deliver exceptional service.
• Project Estimates: Provide estimates for small to medium‑sized projects.
• Activity Management: Coordinate efforts among field technicians, on‑site contacts, and clients.
• Collaboration: Work closely with other departments to resolve customer issues.
• CRM Updates: Maintain accurate project status updates in CRM/project management software.

Key Qualifications:

• Education: Associate degree preferred or equivalent work experience.
• Technical Knowledge: Familiarity with one or more of the following areas is a plus:
  • Networking
  • Access Control
  • CCTV
  • Low Voltage Cabling
  • Wireless Networks
  • AV Systems
  • Intrusion Detection Systems

Core Competencies:

• Proactive Doer: Enjoy crossing tasks off your list and finding solutions to challenges.
• Customer Obsessed: Operate with urgency and keep client satisfaction as your top priority.
• Organizational and Communication Skills: Exhibit strong written and verbal communication abilities.

Location: This is an in‑office position available in Huntsville, AL

Why ASD?

Founded in 1987, Automated Systems Design, Inc. (ASD) is a nationwide provider of design, engineering, and project management services for workplace technology. Our mission is to help our clients create, manage, and support technology‑enabled spaces. We are fortunate to be in such a rapidly evolving and expanding industry; this provides ample opportunities for our business -and the people who make it all possible- to grow.

Benefits

• KPV (key performance variables) Based Bonus plan for high performers
• 100% Paid Medical and Dental
• Up to dollar‑for‑dollar 401k matching (you are eligible for this after your 90‑day waiting period)
• 15 days of PTO in your first two years and more with tenure
• Family 1st moto and belief
• Promotions and room for growth within

Our People & Culture

ASD’s culture empowers our people to be who they are, contribute honestly, and make a difference individually and collectively. Prioritizing diversity enables us to leverage different ideas and unique perspectives to bring more creative and innovative solutions to everything we do.

Who We Are

ASD® is committed to providing our AASDIs, customers, vendors, and associates with the highest level of professionalism. To do so, our team is trained to embody the following core values and use them as a guide when making decisions every day.

Trust

We are known for our candor and integrity, give our best effort, and expect the best in others.

Respect

We treat people with high regard, independent of status or stance, to build enduring and mutually beneficial relationships.

Attitude

We inspire others with our positive perspective and have an unwavering thirst for excellence.

Commitment

We care intensely about the success of our clients and exhibit a bias towards action.