National Security Technical Account Manager

Amazon Web Services (AWS); Herndon (VA); On-site; USD 131,000 - 178,000; Full time

Job summary

Amazon Web Services, Inc. is seeking a Technical Account Manager (TAM) to support National Security customers across compute, storage, databases, AI/ML, and security.

You will serve as a strategic technical advisor, aligning AWS capabilities with customer missions and risk management across senior leadership. The role emphasizes proactive health monitoring, well-architected guidance, and cross-team collaboration with Solutions Architects and Support.

Qualifications

• Bachelor's degree in computer science, engineering, mathematics or equivalent, or 2+ years of technical work experience.
• 2+ years of technical engineering experience.
• Current, active US Government Security Clearance of TS/SCI with Polygraph

Responsibilities

• Serve as the principal technical advisor for National Security customers, providing proactive guidance on AWS best practices across architecture, operations, and security
• Craft and execute strategies to drive customer adoption and optimization of AWS services
• Drive discussions with senior customer leadership regarding incidents, trade-offs, risk management, and operational health
• Proactively monitor and maintain the operational health of customer AWS environments, identifying risks before they become issues
• Build deep, trusted relationships with customer technical teams and leadership to understand their business needs and deliver tailored solutions
• Advocate internally on behalf of customers, acting as the "voice of the customer" to AWS service and support teams
• Collaborate with AWS Solutions Architects, Support Engineers, and Service Teams to resolve complex technical challenges

Skills

Technical engineering

IT operations

Stakeholder communication

Clearance TS/SCI with Polygraph

Education

Bachelor's degree or 2+ years experience

Job description

Amazon Web Services, Inc. is seeking a Technical Account Manager (TAM) to support National Security customers across compute, storage, databases, AI/ML, and security.

You will serve as a strategic technical advisor, aligning AWS capabilities with customer missions and risk management across senior leadership. The role emphasizes proactive health monitoring, well-architected guidance, and cross-team collaboration with Solutions Architects and Support.