National Sales & Accounts Manager

Astound; Washington (Washington County); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

401k retirement plan with employer  +

Medical, dental, vision, life and STD

Paid Time Off starting at 80 hours

Floating holiday 40 hours

Paid holidays 7 days

Paid sick leave per calendar year

Tuition reimbursement

Employee discount

Job summary

Astound is seeking a National Sales Support and Account Manager to assist the National Sales Leadership with special projects and initiative management, spending about 50% on account management for select National Sales Accounts. The role reports to the Account Management leader within National Sales with dotted line to the SVP/VP of National Sales.

The position includes event planning, sales reporting, renewal tracking, and escalation for post-sale issues, with periodic travel within the

Qualifications

• 2-4 year college degree or equivalent experience.
• Minimum 5 years of telecommunications related experience in a similar role.
• Familiarity with master service agreements, SLAs, and NDAs.
• Strong communication across all levels of an organization.
• Experience in account planning and long-range management strategies.
• Proficient in reporting and database use.
• Understanding of telecom ordering, provisioning, and billing processes.
• Decision-making with a focus on customer retention.
• Analytical, detail-oriented and task-focused.

Responsibilities

• Special project management of national sales initiatives as assigned
• Cross functional meeting support including scheduling, documentation, follow up action
• Special event planning, implementation, logistics, communications
• Sales reporting as assigned
• Sales exceptions tracking and follow up actions required
• Customer appreciation program management, such as holiday recognition
• Assist with the cross functional distribution of restricted sales address list
• Be the first point of escalation for the Account Management team for assigned accounts
• Review existing contracted services and ensure customer has copies of contracts, circuit ID’s, and key personnel contact info including NOC, billing, and care
• Actively manage upcoming contract expirations and track/report renewal success rate
• Serve as primary contact and key point of escalation for post-sale issues that arise and own communication link to customer through final resolution
• Serve as key stakeholder and in collaboration with sales rep to help as needed for installation updates and general customer follow up
• Provide periodic updates to leadership detailing best practices on customer experience initiatives needed to guarantee positive outcomes for customer and Astound
• Quarterly and/or periodic travel within footprint for customer meetings
• Other duties as assigned

Skills

Account management

Project management

Communication

Cross-functional collaboration

Time management

Analytical thinking

Problem solving

Microsoft Excel

PowerPoint

Interpersonal skills

Education

Associate or Bachelor's degree or equivalent experience

Tools

Excel

PowerPoint

Word

Job description

Astound is seeking a National Sales Support and Account Manager to assist the National Sales Leadership with special projects and initiative management, spending about 50% on account management for select National Sales Accounts. The role reports to the Account Management leader within National Sales with dotted line to the SVP/VP of National Sales.

The position includes event planning, sales reporting, renewal tracking, and escalation for post-sale issues, with periodic travel within the