National Sales & Account Manager: Strategic Support & Growth

WaveDivision Holdings, LLC; Washington; Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

401k retirement plan

Health insurance

Paid time off

Floating holidays

Paid holidays

Paid sick leave

Tuition reimbursement

Employee discount

Job summary

Astound is seeking a National Sales Support and Account Manager to assist National Sales Leadership with initiatives, manage specific national accounts, and provide cross-functional coordination across teams. The role reports to the Account Management leader with dotted lines to SVP/VP of National Sales.

The position requires a 2-4 year college degree (or equivalent experience) and 5+ years in telecom-related roles.

Qualifications

• 2-4 year college degree or equivalent experience
• Minimum 5 years of telecommunications related experience in a similar role supporting Carrier, Cellular, Media, or similar customers
• Familiarity with master service agreements, service level agreements, and non-disclosure agreements
• Strong ability to communicate at all levels within an organization
• Experience in account planning including profiling, positioning strategy, needs analysis, opportunity development
• Professional business acumen in reporting and database use
• Operational understanding of telecommunications ordering, provisioning, and billing processes
• Ability to make decisions confidently based on analysis and impact on operations

Responsibilities

• Special project management of national sales initiatives as assigned
• Cross-functional meeting support including scheduling, documentation, follow up action
• Special event planning, implementation, logistics, communications
• Sales reporting as assigned
• Sales exceptions tracking and follow up actions required
• Customer appreciation program management and holiday recognition
• Assist with distribution of restricted sales address list
• Be the first point of escalation for the Account Management team for assigned accounts
• Review contracts and ensure customers have copies of contracts, circuit IDs, and key contacts
• Manage upcoming contract expirations and report renewal success rate
• Serve as primary contact for post-sale issues and communications through resolution
• Coordinate with sales for installations updates and customer follow up
• Provide leadership with updates on customer experience initiatives
• Travel quarterly or as needed for customer meetings
• Other duties as assigned

Skills

Communication

Account management

Cross-functional collaboration

Microsoft Excel

PowerPoint

Time management

Problem solving

Decision making

Education

Bachelor's degree or equivalent experience

Tools

CRM software

Job description

Astound is seeking a National Sales Support and Account Manager to assist National Sales Leadership with initiatives, manage specific national accounts, and provide cross-functional coordination across teams. The role reports to the Account Management leader with dotted lines to SVP/VP of National Sales.

The position requires a 2-4 year college degree (or equivalent experience) and 5+ years in telecom-related roles.