National Operations Transformation Lead

Atlas Copco; Pennsylvania; Hybrid; USD 140,000 - 190,000; Full time

Job summary

Leybold USA INC is seeking a National Operations Manager to transform service operations across Field Service, Workshop/In‑House Service, and Back Office. The role focuses on building disciplined processes, measurable improvements, and a data-driven operating model with executive support.

The successful candidate will quickly assess the current state, establish a 60–90 day plan, and deliver a roadmap for a scalable, efficient organization with improved customer satisfaction and financial

Qualifications

• 7+ years in operations management or service operations.
• Experience transforming reactive operations into structured, process-driven environments.
• Track record of building and driving KPI frameworks with tangible business outcomes.
• Experience managing multi-site or geographically distributed service teams.
• Strong financial acumen — comfortable with P&L impact, ROI analysis, and business case development.

Responsibilities

• Lead Leybold North America’s service operations across four pillars: Field Service, Workshop/In‑House Service, Service Administration & Back Office, and Operational Excellence.
• Develop ROI‑driven business cases for localization, tooling, and headcount investments.
• Standardize operational reporting and performance measurement.
• Champion digital tools to improve visibility and execution.
• Provide leadership continuity during organizational transition for Technical Support.
• Establish structured scheduling, dispatch, and planning processes for Field Service Operations.
• Oversee invoicing accuracy, end-of-month processes, and performance metrics in Service Administration.

Skills

Operations management

KPI frameworks

Multi-site team leadership

Financial acumen

Industrial equipment

Job description

Leybold USA INC is seeking a National Operations Manager to transform service operations across Field Service, Workshop/In‑House Service, and Back Office. The role focuses on building disciplined processes, measurable improvements, and a data-driven operating model with executive support.

The successful candidate will quickly assess the current state, establish a 60–90 day plan, and deliver a roadmap for a scalable, efficient organization with improved customer satisfaction and financial