Hybrid National Service Operations Transformation Lead

Leybold; Pennsylvania; Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid vacation, sick time, and holidays

401(k) and parental leave

Short- and long-term disability

Job summary

Leybold is seeking a National Operations Manager to transform our service operations in Pennsylvania. The role demands strong leadership to shift from reactive to proactive operational strategies across Field Service, Workshop Service, and more.

This position requires 7+ years in operations management, with a clear focus on data-driven decision-making and financial impact. The successful candidate will oversee cross-functional initiatives and drive improvements that enhance customer satisfaction.

We promote a culture of continuous improvement, safety, and employee development with competitive rewards.

Qualifications

• 7+ years in operations management or service operations.
• Experience transforming reactive operations into structured environments.
• Track record of KPI frameworks with tangible outcomes.

Responsibilities

• Lead service operations across various pillars.
• Establish structured scheduling and planning processes.
• Develop ROI-driven business cases for investments.

Skills

Operations management

Service operations

Data analysis

Financial acumen

Leadership

Job description

Leybold is seeking a National Operations Manager to transform our service operations in Pennsylvania. The role demands strong leadership to shift from reactive to proactive operational strategies across Field Service, Workshop Service, and more.

This position requires 7+ years in operations management, with a clear focus on data-driven decision-making and financial impact. The successful candidate will oversee cross-functional initiatives and drive improvements that enhance customer satisfaction.

We promote a culture of continuous improvement, safety, and employee development with competitive rewards.