National HOA Operations Leader

Invitation Homes Inc.; Dallas (TX); On-site; USD 80,000 - 139,000; Full time

Benefits offered by this job

Annual bonus program

Health, dental, vision, and life保险

Disability insurance

Generous paid time off

401(k) with company matching

Casual dress

Team events

Job summary

Invitation Homes Inc. is seeking a responsible leader to manage HOA relations across markets. You will supervise a team of HOA CSRs, uphold compliance, and ensure timely lease and HOA document submissions.

The role requires a strong background in property management, HOA experience preferred, and proficiency with Yardi Voyager and Salesforce. This position is based in Dallas and emphasizes data integrity and cross-market collaboration.

Qualifications

• Must have a High School Diploma or equivalent.
• Minimum of four years of property management or related experience.
• Direct HOA experience preferred; familiarity with federal fair housing laws helpful.

Responsibilities

• Maintain records for HOA tenant registrations, applications, and resident fines/fees.
• Lead and develop a team of HOA CSRs to meet KPIs and standards.
• Oversee timely submission of lease agreements and HOA applications with complete documentation.
• Manage payments for resident fines and HOA administrative fees.
• Resolve HOA property issues with accurate documentation and timely resident communication.
• Deliver reports to monitor performance and identify process improvements across markets.
• Collaborate with local market teams to align priorities and maintain nationwide consistency.

Skills

Customer service

Interpersonal skills

Verbal and written communication

Leadership

Time management

Problem solving

Education

High School Diploma or equivalent

Tools

Yardi Voyager

Salesforce

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Invitation Homes Inc. is seeking a responsible leader to manage HOA relations across markets. You will supervise a team of HOA CSRs, uphold compliance, and ensure timely lease and HOA document submissions.

The role requires a strong background in property management, HOA experience preferred, and proficiency with Yardi Voyager and Salesforce. This position is based in Dallas and emphasizes data integrity and cross-market collaboration.