HOA National Manager

Invitation Homes; Dallas (TX); On-site; USD 80,000 - 139,000; Full time

Benefits offered by this job

Health, dental, vision, and life_ins

401(k) with company matching

Paid time off (PTO)

Job summary

Invitation Homes is seeking a National Manager of HOA Compliance to oversee HOA compliance operations at a national level. You will manage a team of compliance support associates, ensure accurate financial records, and partner with stakeholders to drive operational excellence.

The ideal candidate is highly organized with leadership, process improvement, and relationship management skills, experienced in property management and HOAs, and proficient in Yardi Voyager and Salesforce.

Qualifications

• High School Diploma or equivalent is required.
• Minimum of four years’ property management or related experience.
• Direct experience working with HOAs preferred.
• Familiarity with federal fair housing laws and local housing provisions.
• Proficiency in Yardi Voyager and Salesforce; working knowledge of Outlook, Word, Excel.
• Excellent customer service and interpersonal skills; ability to relate to others and defuse situations involving angry or difficult people.
• Professional verbal and written communication skills; ability to effectively communicate with a diverse workforce.
• Strong organizational and time-management skills; ability to set, manage and consistently meet goals and deadlines.
• Must be proactive, self-directed, highly motivated and able to multi-task.
• Ability to read and comprehend financial statements and reports; ability to perform moderate mathematical and accounting functions.
• Ability to identify, analyze and resolve issues.
• Ability to be flexible and quickly adapt to changing business needs and processes.
• Ability to exercise independent judgment and maintain confidentiality.
• Ability to lead a team and successfully delegate.

Responsibilities

• Accurately maintain records for HOA tenant registrations, applications, and resident fines/fees to ensure compliance and data integrity.
• Lead and develop a team of HOA CSRs, ensuring accountability to KPIs, operational standards, and consistent delivery of compliance objectives.
• Oversee timely submission of lease agreements and HOA applications, ensuring all required documentation is complete and accurate.
• Manage payments for resident fines and HOA administrative fees, ensuring proper tracking and adherence to established processes.
• Oversee day-to-day resolution of HOA property issues, maintain accurate documentation, and provide timely communication to residents and stakeholders.
• Deliver reporting to monitor performance and identify opportunities for process improvements across markets.
• Collaborate with local market teams to align priorities, resolve escalations, and maintain operational consistency nationwide.

Skills

Customer service

Communication

Time management

Leadership

Team supervision

Education

High School Diploma

Tools

Yardi Voyager

Salesforce

Outlook

Excel

Word

Job description

Job Description

Invitation Homes is a fast-paced evolving publicly traded REIT that is pioneering a new industry with over 100,000 single family rental homes. We are a team of more than 1,700 associates who come from all walks of life. We call different communities “home,” but our shared values bind us together. Invitation Homes is a place where possibilities live.

Invitation Homes is a fast-paced evolving publicly traded REIT that is pioneering a new industry with over 100,000 single family rental homes. We are a team of more than 1,700 associates who come from all walks of life. We call different communities “home,” but our shared values bind us together. Invitation Homes is a place where possibilities live.

The National Manager of HOA Compliance is responsible for overseeing all homeowner association (HOA) compliance operations at a national level. This role ensures accurate financial and compliance recordkeeping, manages a team of compliance support associates, and partners with internal and external stakeholders to maintain operational excellence. The ideal candidate is highly organized, detail-oriented, and skilled in leadership, process improvement, and relationship management.

What You’ll Do

• Accurately maintain records for HOA tenant registrations, applications, and resident fines/fees to ensure compliance and data integrity.
• Lead and develop a team of HOA CSRs, ensuring accountability to KPIs, operational standards, and consistent delivery of compliance objectives.
• Oversee timely submission of lease agreements and HOA applications, ensuring all required documentation is complete and accurate.
• Manage payments for resident fines and HOA administrative fees, ensuring proper tracking and adherence to established processes.
• Oversee day-to-day resolution of HOA property issues, maintain accurate documentation, and provide timely communication to residents and stakeholders.
• Deliver reporting to monitor performance and identify opportunities for process improvements across markets.
• Collaborate with local market teams to align priorities, resolve escalations, and maintain operational consistency nationwide.

Who We’re Looking For

• High School Diploma or equivalent is required
• Minimum of four years’ property management or related experience
• Direct experience working with HOAs preferred
• Familiarity with of federal fair housing laws and any applicable local housing provisions
• Proficiency in Yardi Voyager and Salesforce preferred, working knowledge of Microsoft Outlook, Word, Excel
• Excellent customer service and interpersonal skills; ability to relate to others and defuse situations involving angry or difficult people
• Professional verbal and written communication skills; ability to effectively communicate with a diverse workforce
• Strong organizational and time-management skills; ability to set, manage and consistently meet goals and deadlines
• Must be proactive, self-directed, highly motivated and able to multi-task
• Ability to read and comprehend financial statements and reports; ability to perform moderate mathematical and accounting functions
• Ability to identify, analyze and resolve issues
• Ability to be flexible and quickly adapt to changing business needs and processes
• Ability to exercise independent judgment and maintain confidentiality
• Ability to lead a team and successfully delegate

Salary Range

The salary range for this position is: $79,987.50 - $138,645.00, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.

Compensation And Benefits

• Annual bonus program
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
• 401(k) with company matching contributions
• Awesome work environment with casual dress
• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at [e-mail].