Property Compliance & HOA Liaison

Invitation Homes; Dallas (TX); On-site; USD 25,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company matching

Job summary

Invitation Homes in Dallas, TX is seeking a detail-oriented team member to support HOA and compliance operations. You will triage communications, process violations, and collaborate with market teams to ensure timely resolution and proper documentation.

Ideal candidates have a high school diploma and experience in customer service or property management, with proficiency in Microsoft Office and familiarity with Yardi or Salesforce a plus.

Qualifications

• High School diploma or GED.
• Proven experience in customer service, administrative, and/or HOA/property management.
• Proficiency in Microsoft software applications - knowledge of Yardi and/or Salesforce is helpful.
• Ability to solve problems constructively, work with limited supervision, and work in a team environment.
• Excellent customer service, written and verbal communication, and interpersonal skills.

Responsibilities

• Leverage dashboards and reports to identify trends, risks, and opportunities, using insights to drive timely action and operational improvements.
• Triage and prioritize HOA and compliance-related communications, maintaining proactive engagement with HOAs, municipalities, and third-party management companies while representing the company in escalated or sensitive interactions.
• Represent the company in escalated or sensitive external interactions (e.g., board meetings, court hearings).
• Accurately process violations through the curing workflow, partnering with market teams and utilizing dashboards to confirm resolution and eliminate delays as needed.
• Validate curing evidence, coordinate with HOA CSRs and Maintenance teams to resolve outstanding issues and ensure proper documentation for closure.

Skills

Customer service

Administrative

HOA management

Microsoft Office

Yardi/Salesforce knowledge

Education

High School diploma or GED

Tools

Yardi

Salesforce

Microsoft Office

Job description

Invitation Homes in Dallas, TX is seeking a detail-oriented team member to support HOA and compliance operations. You will triage communications, process violations, and collaborate with market teams to ensure timely resolution and proper documentation.

Ideal candidates have a high school diploma and experience in customer service or property management, with proficiency in Microsoft Office and familiarity with Yardi or Salesforce a plus.