HOA National Manager

1KD THR Property Management LP; Texas; On-site; USD 80,000 - 139,000; Full time

Benefits offered by this job

Annual bonus program

Health, dental, vision, and life ins.

Disability insurance

Generous paid time off

401(k) with company matching

Casual dress code

Team events

Job summary

Invitation Homes is seeking a National Manager of HOA Compliance to oversee HOA compliance operations across the nation. You will lead a team of compliance specialists, ensure accurate records, and coordinate with markets to sustain operational excellence.

The role requires strong leadership, organizational, and relationship-management skills, with experience in HOAs and relevant software tools. A competitive benefits package and discretionary bonus opportunities are included.

Qualifications

• High School Diploma or equivalent required.
• Minimum of four years’ property management or related experience.
• Direct experience working with HOAs preferred.
• Familiarity with federal fair housing laws and local housing provisions.
• Proficiency in Yardi Voyager and Salesforce preferred; working knowledge of MS Outlook, Word, Excel.

Responsibilities

• Maintain records for HOA tenant registrations, applications, and fines to ensure compliance and data integrity.
• Lead and develop a team of HOA CSRs with accountability to KPIs and standards.
• Oversee timely submission of lease agreements and HOA applications with complete documentation.
• Manage payments for resident fines and HOA fees with proper tracking.
• Oversee daily resolution of HOA property issues and communicate with residents and stakeholders.
• Provide reporting to monitor performance and identify process improvements across markets.
• Collaborate with local market teams to align priorities and resolve escalations nationwide.

Skills

Customer service

Interpersonal skills

Communication

Leadership

Time management

Problem solving

Education

High School Diploma or equivalent

Tools

Yardi Voyager

Salesforce

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Job Description Invitation Homes is a fast-paced evolving publicly traded REIT that is pioneering a new industry with over 100,000 single family rental homes. We are a team of more than 1,700 associates who come from all walks of life. We call different communities “home,” but our shared values bind us together. Invitation Homes is a place where possibilities live.

The National Manager of HOA Compliance is responsible for overseeing all homeowner association (HOA) compliance operations at a national level. This role ensures accurate financial and compliance recordkeeping, manages a team of compliance support associates, and partners with internal and external stakeholders to maintain operational excellence. The ideal candidate is highly organized, detail-oriented, and skilled in leadership, process improvement, and relationship management.

What You’ll Do

• Accurately maintain records for HOA tenant registrations, applications, and resident fines/fees to ensure compliance and data integrity.
• Lead and develop a team of HOA CSRs, ensuring accountability to KPIs, operational standards, and consistent delivery of compliance objectives.
• Oversee timely submission of lease agreements and HOA applications, ensuring all required documentation is complete and accurate.
• Manage payments for resident fines and HOA administrative fees, ensuring proper tracking and adherence to established processes.
• Oversee day-to-day resolution of HOA property issues, maintain accurate documentation, and provide timely communication to residents and stakeholders.
• Deliver reporting to monitor performance and identify opportunities for process improvements across markets.
• Collaborate with local market teams to align priorities, resolve escalations, and maintain operational consistency nationwide.

Who We’re Looking For

• High School Diploma or equivalent is required
• Minimum of four years’ property management or related experience
• Direct experience working with HOAs preferred
• Familiarity with of federal fair housing laws and any applicable local housing provisions
• Proficiency in Yardi Voyager and Salesforce preferred, working knowledge of Microsoft Outlook, Word, Excel
• Excellent customer service and interpersonal skills; ability to relate to others and defuse situations involving angry or difficult people
• Professional verbal and written communication skills; ability to effectively communicate with a diverse workforce
• Strong organizational and time-management skills; ability to set, manage and consistently meet goals and deadlines
• Must be proactive, self-directed, highly motivated and able to multi-task
• Ability to read and comprehend financial statements and reports; ability to perform moderate mathematical and accounting functions
• Ability to identify, analyze and resolve issues
• Ability to be flexible and quickly adapt to changing business needs and processes
• Ability to exercise independent judgment and maintain confidentiality
• Ability to lead a team and successfully delegate

Salary Range The salary range for this position is: $79,987.50 - $138,645.00, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.

Compensation and Benefits

• Annual bonus program
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
• 401(k) with company matching contributions
• Awesome work environment with casual dress
• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at [e-mail].

As the nation’s premier home leasing company, Invitation Homes provides more than 80,000 high-quality homes across 17 markets- delivering what we call “The Lease with More.” We offer our residents more value through updated homes, seamless experiences- whether digital or in person- greater flexibility to live where they want, and support from professionals who lead with Genuine CARE. Our commitment is to “unlock the power of home,” creating meaningful living experiences in the communities we proudly serve. At Invitation Homes, our associates are the foundation of our success. We are committed to “Unlocking the Power of You” by connecting each role to real impact, investing in growth and development, and fostering an environment where people feel supported, valued, and at home. Guided by our Genuine CARE values- communication, accountability, reliability, and excellence we empower our teams to innovate, collaborate, and deliver exceptional experiences for our residents. As we continue to grow, we offer dynamic career opportunities across a wide range of disciplines. We are looking for talented individuals who are inspired to make a difference, embrace the journey, and help us raise the roof on what a modern leasing experience can be.

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