National Facilities Operations Leader

Shield AI; Dallas (TX); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Bonus

Benefits

Equity

Job summary

Shield AI seeks a Senior Manager, U.S. Facilities to lead national facility operations after turnover, across West, Central, and East regions. You’ll drive reliability, lifecycle planning, and cost controls while partnering with Manufacturing, Engineering, IT, EH&S, and Finance.

You will build a regional operating model, mature service delivery, and develop talent to ensure safe, compliant, and efficient environments across manufacturing, hangars, and offices.

Qualifications

• Bachelor’s degree or equivalent practical experience in facilities management, engineering, operations, construction, business, or a related field.
• 12+ years of progressive experience in facilities management, integrated facilities management, corporate real estate operations, engineering operations, or a comparable field.
• 5+ years leading complex multi-site or regional operations, including direct people leadership and management of outsourced service providers.
• Experience operating facilities that support manufacturing, engineering, laboratories, aviation, critical infrastructure, secure environments, or other technically complex work.
• Demonstrated ownership of operating budgets, forecasts, contracts, vendor performance, service levels, and facility risk.
• Strong working knowledge of maintenance, building systems, preventive maintenance, work-order management, asset lifecycle, and incident response.
• Proven ability to build teams, standardize operations, and drive accountability across geographically dispersed locations.
• Executive-level communication and judgment, with the ability to translate technical and operational issues into clear business decisions.
• Ability to travel frequently across the United States and respond to time-sensitive facility priorities as required.

Responsibilities

• Own day-to-day and lifecycle performance across the U.S. facilities portfolio after formal project turnover.
• Establish and lead a regional operating model across West, Central, and East locations with clear site accountability and escalation paths.
• Develop annual site operating plans, service models, staffing approaches, and priorities based on site tier, mission criticality, hours of operation, and risk.
• Serve as the senior U.S. escalation point for facility reliability, workplace service, landlord, vendor, and site-continuity issues.
• Establish consistent asset registers, preventive-maintenance programs, work-order practices, critical-spares strategies, and lifecycle-risk visibility.
• Set and monitor service levels for critical systems, maintenance, employee requests, and workplace services.
• Identify infrastructure risks early and develop operating, maintenance, or capital recommendations with the appropriate functional owner.
• Drive root-cause analysis and durable corrective action for recurring failures, outages, backlogs, and service issues.
• Lead, coach, and develop regional and site Facilities teammates; establish clear roles, goals, and performance expectations.
• Manage IFM and specialist providers through scopes, service levels, scorecards, performance reviews, corrective actions, and renewal recommendations.
• Create a consistent workplace and customer-service experience while adapting delivery to manufacturing, engineering, office, hangar, and classified environments.
• Build trusted relationships with site leaders and business partners; translate business demand into clear operating plans and service requirements.
• Own the U.S. Facilities operating plan, budget inputs, forecast, variance explanations, and resource recommendations in partnership with the Global Facilities Leader and Finance.
• Maintain a U.S. site risk register, vendor-performance view, critical-action plan, and forward-looking capacity and lifecycle concerns.
• Use common KPIs and operating reviews to manage performance, prioritize resources, and elevate material decisions.
• Ensure vendors, purchase orders, invoices, contracts, and operating commitments follow Finance, Procurement, and delegation requirements.
• Provide operational requirements during site selection, design, and project delivery; participate in design reviews, commissioning, readiness, and move planning.
• Formally accept or reject project turnover against documented criteria, then lead post-occupancy stabilization and defect closure.
• Partner with EH&S and Security to implement standards, address findings, coordinate incidents, and maintain emergency and continuity readiness.
• Coordinate with Real Estate on lease obligations and capacity, while preserving Real Estate ownership of portfolio strategy and transactions.

Skills

Executive leadership

Facilities management

Budget management

Vendor management

Cross-functional collaboration

Education

Bachelor’s degree

Tools

CMMS/EAM

IWMS

Building automation

Business intelligence

Job description

Shield AI seeks a Senior Manager, U.S. Facilities to lead national facility operations after turnover, across West, Central, and East regions. You’ll drive reliability, lifecycle planning, and cost controls while partnering with Manufacturing, Engineering, IT, EH&S, and Finance.

You will build a regional operating model, mature service delivery, and develop talent to ensure safe, compliant, and efficient environments across manufacturing, hangars, and offices.