National Facilities Manager

LJA; Alpharetta (GA); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a National Facilities Manager to lead and oversee operations across a growing national office footprint. This pivotal role involves managing a team of Regional Facilities Managers, ensuring compliance, and fostering a culture of service excellence. The ideal candidate will have extensive experience in facility operations, strong leadership skills, and the ability to implement standards across multiple locations. Join a dynamic team that values innovation and teamwork, and make a significant impact in a role that promises growth and opportunity.

Qualifications

• 10+ years of facility operations experience, with 5+ years in leadership.
• Strong knowledge of multi-site operations and preventative maintenance.

Responsibilities

• Oversee daily facility operations across multiple locations.
• Manage vendor contracts and ensure compliance with standards.

Skills

Facility Operations

Leadership

Vendor Management

Communication Skills

Financial Modeling

Education

Bachelor’s degree in Real Estate

PMP Certification

CFM Certification

Tools

FreshService

monday.com

Job description

At LJA, we’re building more than just structures — we’re building a culture of innovation, growth, and excellence. As a leader in the engineering and construction industry, we are committed to fostering an environment where our employees are empowered to succeed, grow, and make a real difference. When you join LJA, you’re not just joining a company, you’re joining a team that values hard work, passion, and a relentless commitment to excellence. Here, we challenge each other to reach higher and deliver results that matter. At LJA, we know that success comes from a combination of strategic vision, teamwork, and dedication. We are looking for driven, passionate individuals who want to make an impact — if that sounds like you, this is the opportunity you’ve been waiting for.

Summary:

The National Facilities Manager is responsible for overseeing all day-to-day facility operations and maintenance activities across LJA’s growing national office footprint. This role leads a team of five geographically aligned Regional Facilities Managers and partners closely with the Director of Real Estate and Facilities to develop and enforce consistent standards, ensure compliance, and support efficient operations across all locations.

The National Facilities Manager serves as the central point of accountability for all FreshService ticket management, national vendor oversight, facilities budgeting, and cross-functional stakeholder coordination. This leader fosters a culture of service, responsiveness, and operational excellence throughout the facilities team.

General Responsibilities:

• Serve as system owner and daily administrator for the FreshService facilities ticket board
• Review, triage, assign, and escalate incoming tickets across 80+ office locations
• Monitor ticket trends, resolution times, and customer satisfaction metrics
• Define and enforce service level expectations for response, resolution, and communication
• Coordinate with Regional Facilities Managers and vendors to resolve maintenance issues and emergencies
• Collaborate with IT, HSE, and Office Services on shared ticket queues and space management needs
• Directly supervise five Regional Facilities Managers and provide indirect leadership to local office contacts
• Conduct regular one-on-ones, team meetings, and performance check-ins
• Support hiring, onboarding, and professional development for team members
• Promote a service-first mindset and positive, solutions-oriented team culture
• Facilitate collaboration across regions and ensure consistent execution of policies and processes
• Manage shift coverage, vacation planning, and escalation protocols
• Oversee vendor sourcing, onboarding, and performance across all regions
• Maintain national vendor contracts for janitorial, HVAC, plumbing, general maintenance, etc.
• Ensure vendor insurance, COIs, and compliance documentation are up to date
• Lead implementation and enforcement of national maintenance standards
• Conduct site visits, audits, and inspections to ensure consistent performance
• Participate in annual facility budget forecasting and capital planning with the Director
• Track facility-related spend and monitor budget adherence at the regional and national level
• Provide reporting on maintenance trends, vendor performance, and ticket volume KPIs
• Assist with cost control initiatives and national procurement strategy
• Act as primary point of contact for facilities-related escalations from internal stakeholders
• Work closely with Real Estate, Design, Projects, and IT on office openings, moves, and renovations
• Collaborate with Accounting on invoice coding, approvals, and vendor payments
• Provide visibility into facilities workload and capacity planning using monday.com

Required Education:

• Bachelor’s degree in Real Estate, Construction Management, Facilities Management, or a related field preferred.
• Professional certifications such as PMP (Project Management Professional), CFM (Certified Facility Manager), FMP (Facility Management Professional), BOMI – Systems Maintenance Administrator (SMA), and OSHA 30-Hour Certification preferred.

Required Experience:

• Minimum 10 years of facility operations experience, including at least 5 years in a leadership role overseeing multi-location teams.
• Experience supporting corporate office environments is required
• Deep knowledge of multi-site facility operations, preferably across multiple states
• Strong understanding of office buildouts, space planning, and preventative maintenance programs
• Strong command of CMMS or ticketing platforms (FreshService preferred)
• Skilled in financial modeling, capital planning, vendor negotiation, and performance reporting
• Demonstrated ability to scale processes, implement standards, and drive consistency across locations
• Excellent written and verbal communication skills with strong executive presence and decision-making abilities
• Ability to build strong relationships

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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